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chensx1
Explorer
Jul 11, 2022 4:52 PM UTC
Solved

Facebook Live Streaming on Zoom

Hi, I am having trouble using Zoom to livestream into my Facebook group.  I receive this message: "Unable to access your Facebook account. Try logging into Facebook again. (4,922)"  I used to be able to do this, but I'm wondering if there was an update and now it's not working.  I do have a different sign-in email from my Zoom account from my Facebook account.  Any insight into how to set this up would be appreciated! 

      DonaleeAnswer
      Newcomer
      Jul 12, 2022 2:19 AM UTC

      I was able to get this fixed.   I had to uninstall the zoom app and reload it.... all works fine now.   

       

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      32 replies

      Newcomer
      Donalee
      Newcomer
      Jul 12, 2022 1:36 AM UTC

      I am having this same issue..... It worked earlier today and now I keep getting this same message.... Any HELP is so appreciated.  

       

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      Newcomer
      DonaleeAnswer
      Newcomer
      Jul 12, 2022 2:19 AM UTC

      I was able to get this fixed.   I had to uninstall the zoom app and reload it.... all works fine now.   

       

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        Newcomer
        kenlynkolleen
        Newcomer
        Nov 6, 2022 7:20 PM UTC

        Same issue for me today....out of the blue this happened.

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        Explorer
        chensx1Author
        Explorer
        Jul 12, 2022 2:45 PM UTC

        @Donalee   I tried that, and it worked!  Thank you -- sometimes it's just the smallest fixes!  

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          crchan123
          Employee
          crchan123
          Employee
          Jul 21, 2022 2:51 PM UTC

          @Donalee and @chensx1 glad you both got the issue fixed! 

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          Newcomer
          Rnsews
          Newcomer
          Apr 17, 2023 3:17 AM UTC

          Hi I’m having trouble with Zoom to Facebook live. I’m able to see my past groups in the select a group area but not the new group in the select your group box.

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            Newcomer
            Donalee
            Newcomer
            Jul 21, 2022 3:05 PM UTC

            and it keeps showing up again and again.    There is a glitch in the system.  I stream to YouTube fine.... But One I see the setup for FB is there...... then come back later to access it... It falls away again and I end up streaming to YouTube or recording -because I do not have time to reload again.   With every reload I lose my backgrounds and have to reinstall them.   

            Any help from Zoom here?

             

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              Explorer
              CaroAl
              Explorer
              Jul 25, 2022 10:33 PM UTC

              I'm getting this message again and again " (#200) Subject does not have permission to create live video on this group ", I'm only able to stream a live video on my facebook feed and on a fb page, but not on my private group

              Help please

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                Newcomer
                Donalee
                Newcomer
                Jul 25, 2022 11:14 PM UTC

                @ Carol.---I'm not able to stream to FB - at all -   the error message says try again later.   This glitch has nothing to do with where I stream  it on FB - It's FB period.    When I delete the app and reload it appears to be working because at the first peak - I see I can chose where to stream live on FB -   but minutes or hours (not matter) later when I am ready to go live.....  I get the error message - try again later.    

                 

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                  Explorer
                  CaroAl
                  Explorer
                  Jul 26, 2022 8:34 PM UTC

                  Thank you Donalee... I received some help and discovered that, when in the zoom meeting, don't chose the "Facebook" option but the last one (I don't remember the name now, but it goes like "personal or private streaming" or something like that. When you chose this option, the page on the browser is slightly different and it requests that you enter 2 URL addresses and one password, which you'll find on the group post itself (you have to have facebook open on another tab of the browser, and there you have to be in the group, you have to have the "live stream" clicked, "now"... there you can find the 2 URLs and the one password from where you copy and paste on the other tab previously opened by zoom.

                   

                  It works the first time you try. If you close the live streaming and want to do it again, you'll have to do it from a new zoom meeting. Hope it helps (it took me all day to understand what was going on and I couldn't find the info anywhere, I really got a miracle lol an angel saved me! lol lol)

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                    Explorer
                    ov10fac
                    Explorer
                    Aug 30, 2022 2:46 PM UTC

                    I have tried everything recommended here and nothing works.  Any help greatly appreciated.

                     

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                      Newcomer
                      melaniehuggard
                      Newcomer
                      Oct 19, 2022 4:26 PM UTC

                      Same here. Need help with this. 

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                      gerrymulvenna
                      Newcomer
                      gerrymulvenna
                      Newcomer
                      Nov 15, 2022 10:30 AM UTC

                      I get the same issue every time I try to livestream zoom to Facebook:

                      Unable to access your Facebook account. Try logging into Facebook again. (4,922)

                      If I kept retrying I would hit the same obstacle, BUT if I close any Facebook browser tabs that were open and open a new Facebook browser tab, I can successfully get past the issue on the next attempt. 

                      I am using Chrome on Windows 10 and currently Zoom 5.11.4 (7185).

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                      Explorer
                      Bob27
                      Explorer
                      Apr 25, 2023 10:36 PM UTC

                      Whenever I press the Livestream to Facebook button it takes me to a page with a button "Connect to Facebook".  When I press the button it flashes and comes back the same and does nothing.  I am already logged into Facebook on another page, and I tried other browsers and tried logging out of FB first too.  I cannot get past this.  This is so frustrating and wish I could speak to a LIVE person.  I've got a Zoom Pro account and I have Windows 10 on a PC.

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