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Explorer
Jul 25, 2023 8:16 AM UTC
Question

Don't receive any Webinar confirmation email after registration

Even though I've successfully registered, I didn't receive any confirmation email for the webinar. 

 

 

    9 replies

    Newcomer
    Jul 26, 2023 1:16 PM UTC

    What was the final fix for this it’s happening to me as well thank you 

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    Explorer
    Aug 12, 2023 11:01 PM UTC

    I use Windows 10 and have the same problem that just started happening with one of the webinars I subscribe to.  They say the problem is with zoom as they can see I have registered but I am not getting the zoom link unless I re-register at the time of the webinar.  It looks to me like no one from zoom support cares since I don't see any responses to the above  requests

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    Librarycat
    Partner
    Partner
    Aug 13, 2023 4:20 PM UTC

    The host needs to make sure they have chosen to actually send a confirmation email when they set up the Webinar. Host needs to look under "Email Settings" under the Webinar

     

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    ElleyAuthor
    Explorer
    Aug 14, 2023 7:03 AM UTC

    I'm also the host.

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    Librarycat
    Partner
    Partner
    Aug 14, 2023 11:42 PM UTC

    Are you also the admin of the Zoom account? You can go into the admin Webinar settings to make sure you actually have a confirmation email turned on.

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    ElleyAuthor
    Explorer
    Aug 14, 2023 7:02 AM UTC

    I also sent this question to Zoom support email.

    Zoom-Support responded me with some solutions but nothing works (those solutions are weird...hm... like: adding email to "Add user", asking customers if they block Zoom...).

    I asked them to try registering that webinar to see if they also got the same problem but they didn't. hehe. 

    Still no proper answer so far. 

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    Explorer
    Dec 19, 2023 2:28 AM UTC

    Sorry I just now logged in here with another problem.   It isn't fixed with the 2 groups I was talking about then.  I uninstalled Zoom and reinstalled it and it didn't fix the problem with just those 2 groups.  Has worked fine with other groups

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