Cloud recording for OnZoom webinars

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I see there is cloud recording for *OnZoom* webinars, but I don't see the recording in my 'cloud recordings' tab.

The webinar was a 'test event'. is this why there was no recording?

R

RN11_2

Community Manager

Hey @michael_r, check out our KB on 'Managing OnZoom recordings for Hosts'. To see a list of all of your recordings:

Sign in to OnZoom.
In the top-right corner, click Manage.
In the navigation menu, click Recordings.

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michael_rAuthor

Explorer

Thanks RN, I'm reposting b/c my reply has dissapeared.

I do see the recordings link, and there are no recordings. The message says cloud recording needs to be enabled in the ticket process but I don't see that option when creating an OnZoom webinar.

Also, i have cloud recordings in my zoom account, and have enabled them automatically.

it's curious - any ideas? Thx, Michael

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chadwick37

Newcomer

I have the same question. I was frustrated to start my webinar and see there was not option to record it and I did not see any option when setting up the webinar.

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F

foziaparacha

Newcomer

I am having the same issue.

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C

ChadH

Explorer

I'm dealing with the same thing....no way to enable recordings for the webinar. Anyone figure this out yet? Did the feature get removed and is now a paid upgrade?

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