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Every time I turn on the camera in the meeting it appears normally, but after a few seconds it starts to fail and repeat my image as if it were a gif. but this only happens on zoom´.I have 2 cameras and I use the background, both show an error in the zoom but it doesn't show an error in any other program.

Hi, I paid for large meeting licence for 1000 people, and received a credit card confirmation of the amount spent. I am, however, unable to view it in my plan. Can you please confirm? It is urgent as the webinar is tomorrow.

Lately, we have been having a lot of users join our meetings with Otter.ai and record and transcribe the meeting.  Some of those meetings are confidential and wanted to see if there is a security setting that needs to be adjusted or what can be done to stop these users from joining the meeting with otter.ai.   We started enabling waiting rooms and allowing users in one at a time but when you have meetings with 100s of individuals, it's hard to police everyone.  Is anyone else dealing with this?

The ZVA seems to often provide "imaginary" answers.  Can someone please tell me where to find this " phone icon next to a recorded call"? I am trying to listen to a recorded call, but could not find where to play it.  This is very frustrating.  Thank you!  

To Whom It May Concern: My name is Andrew Wissler.  How do I save an in-meeting chat on your Android app, and how do I find and change the default folder for where it is saved? Also, how can I view the chat side-by-side with the meeting on your Android app? Any help on this would be greatly appreciated.  Thank you very much. Sincerely, Andrew Wissler  

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-free number had a minute usage limit.I only became aware of this when I received a separate email stating that 95% of the allotted minutes had been used. However, I was never informed of how many minutes were included or what this 95% usage was based on. Without prior notice, my credit card was automatically charged.Now, when I try to check my toll-free usage summary by asking the Zoom bot for help, it instructs me to "locate the toll-free licenses section to view the available toll-free minutes." However, I cannot find this section, nor does the bot provide clear directions on where to check my usage.Can someone please assist me? I feel like I’m being charged for something without any clear breakdown of what I’m paying for.

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone calls during business hours to the receptionist that is retiring. If our receptionist doesn't answer, it goes to three members of our support team in round robin. Now that the three support members will be sitting at the reception desk, we want the one currently at the desk to answer first, and then it overflow to the other two.  My main question is what is a good way to allow whoever is at the front to be the main person without me changing the call routing every time it changes? My solution for now will be to have support log out of their account and into the receptionist account whenever they sit at the reception desk. Thanks in advance for any advice!

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN.  How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks! 

Good morning! We are experiencing some of our Poly Edge phones losing the BLF and Speed dial positions assigned by Zoom user settings. It seems to be temporarily resolved by a phone power cycle. Any thoughts one what could be causing this?

Bonjour, Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci 

If a basic plan user starts a meeting with a paid plan member attending, then transfers hosting to the paid plan member, will the meeting be able to go longer than 40 minutes?

I am facing issue while installing the new app it always ask put the payment method for subscription even if i am trying to install free app from app store what is the issue i need urgent assistancei have requested with apple support team they are saying you have pending payment with zoom, 99 AED for life time license , you have to pay first and then you can use app store, can you please ask your customer service representative to contact me so i can explain everything in detail 

현재 월 구독을 하고 있고 연간구독으로 구독 기간을 변경하고 싶은데[요금제 및 가격] - [요금제 관리] - [관리] - [요금제 편집]으로 들어가서 구독 기간을 변경하려고 하면, 연간 구독칸은 비활성화되서 선택이 안됩니다. 구독취소를 하고 다시 구독하려고 해도 같은 형태로 연간구독은 비활성화가 되서어떻게 해야하나요?

您好1.   已離開公司已久，後續發現自動續約並扣款     請協助之後不需要使用線上會議功能，已取消訂閱並申請退款2. 請刪除目前付款信用卡資料，此帳號不再使用這個信用卡付款謝謝THX

I have my own calendar app set up and I would like my users connect with zoom and automatically created zoom links created for them when they create an event in my calendar app. do I need a premium zoom account in order to develop that and open to public or can I do it with the private version. also do I need to add my card into the settings? right now I am not able to add test users and test how I did my integration. anyone help?

I want to upgrade my guest zoom accounts but the invoice is sent to my company. What should I do? 

Hi,Sigh. Last night we had a large webinar. And my helper who was co-host didn't realize that I as host was sharing my screen because she only saw me in speaker view. She had inadvertently mouses over a tab - that never used to be there. See screen shot. Both tabs are cirlced, one red, one yellow. I swear these tabs never used to be there. And I cannot figure out what purpose they serve.  If I as host set "follow host view" and I accidentally click on a tab, will the attendee view change? Why? Why? Why? Thanks for any insight on this!

Hello, is the following issue a bug? Or is it a feature?When we tried the "Request permission to unmute participants" with a "Zoom Rooms" participant, the "Request to unmute" pop-up was displayed every time even if the Zoom Rooms participant agreed, and the host was unable to mute/unmute the participant.

I need to edit a Zoom Cloud Recording. Could someone provide directions? I know how to trim the beginning and end, but need to edit a few places where I talked over a video.  

How can I have "Viewers can download" checked by default in all of my Zoom recordings in the Share Settings? I have to check them one by one after each recording is available right now. "Allow cloud recording sharing" is already enabled in the Settings page. I am on the Zoom Workspace Pro plan.

I used to use the Facebook / Meta Portal as a Zoom device - it sat on top of the TV, had integrated software, camera and microphone and was great for zoom classes etc. when connected to the TV with an HDMI cable. As it no longer supports Zoom (the icon disappeared 31 Jan 2025) can anyone suggest a convenient alternative to avoid having to go back to a PC next to the computer which seems so 'last year'  Thanks

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Recently I've started noticing static (and others hear it too) in meetings when others are sharing or if  I am.It may be related to zoom audio settings. I don't get any static when playing music, watching videos or during audio testing. I run Windows11 on a Lenovo Yoga with Dolby capable speakers.

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.

I don't have the account settings to turn off ai I am the only user any suggestions ?