Solved

I just bought a new computer - an Asus Vivobook. It has an I5 core and so should be excellent. I installed Zoom and tested it. The sound from the device is great but the sound I am receiving is terrible. When I test the sound using Zooms test device, I can hear the sound, or the sound starts and then cuts of. I talked to a friend in the UK using Zoom and the sound quality was dreadful. Has anyone experienced this before? Any tips? This is the first time I have ever experienced this problem.  

How do I dial a user's extension so that my call goes directly to their voicemail; I do not want their phone to ring at all. This will be used for after-hours IT notifications and do not want to disturb the end users.

I have a paid Zoom account. When I go to "add alternative host" it won't let me fill in any address at all. (The box is greyed.) I tried this both from my desktop and the app.  

I recently created a Warmly account through Zoom. The name tag is cool, but there was no easy way to turn it on and off in the middle of a call, so I deleted it from my Zoom account and I deleted my Warmly account, but the name tag continues to appear on the screen when I'm sharing my camera. How can I get rid of this? 

After searching diligently thru prior conversations for annotation controls, I've run across things like this: In the navigation panel, click Account Management then Account Settings.Click the Meeting tab.Under In Meeting (Basic), verify that Annotation is enabled.I have no idea what the navigation panel is (there's nothing labelled as such), and I'm unable to find anything called "account management", "account settings", a "meeting" tab, or an "in meeting (basic)" item. I can locate "Settings" under the "Zoom Workplace" menu, but nothing in the resultant window refers to any of the above, let alone annotation controls. I don't want my users scribbling all over my screen during my presentation, but I can't find any way to turn off that ability. I'd expect it to be one of the items in the sidebar of the "Settings" window, but it's not. Where is it?

We are having hackers attack our zoom meetings and sending 1000s of chat messages at once. Is there any way to delete all of them at once instead of having to delete them one at a time?

Is there a setting to automatically split and send SMS messages that are over 160 characters?

 Does anyone know Zoom policy of free call for teachers during Covid 19? Is it still available in Viet Nam?Thank you.

Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!!  It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!

This is INSANELY confusing as a webinar attendee.  There is now an icon for SETTINGS on the attendee tool bar and it looks like the options one would have as a Meeting participant. As a host I do not see any way to turn these off. I hope to hades this is a bug that can be fixed because my attendees are going to be SO confused. As a webinar attendee they don't need to see these as options, even if it isn't really an option - for example, they cannot turn on their video yet they get a video preview as a webinar attendee as if it were an option. Is there a new setting as a webinar host that I am missing to turn off these options from attendees even seeing them?    

Dell laptopDebian 12.9 amd64Zoom Workplace 6.3.6SSO sign-in (Okta) Every time I quit the app and restart it, I am met with a Zoom login prompt and my Settings are reset to default, even though I check the box on the login screen to keep me signed in. As for settings, all are reset to default each time I launch the app and log in. For example, I can set the following:General : Ask me to confirm when I leave a meeting: noVideo : Original ratio: yes, HD: yes, Mirror my video: no, Turn off my video when joining meeting: yesAudio : Automatically join audio by computer when joining a meeting: yesTeam Chat : Show my status as Away when I am inactive for __ minutes: no I close the settings window and these preferences are preserved for days and through multiple meetings, as long as I leave Zoom running. I can even sign out and back in, and settings are preserved as long as I didn't quit the app. But if I close Zoom and reopen the app, I have to sign in again and all of these set

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

Hi all -   I'm using Zoom on a Neat Bar system (neat bar + TVs), and with a recent software update, the camera is automatically enabling camera tracking. This is causing issues with the video as it does not frame the room correctly.   How can I disable this camera tracking permanently? I'd like it to start with a set framing of the room each time.    Thanks!

The Zoom Timer app no longer works for me as of yesterday. I have never had trouble with it before. I have uninstalled and reinstalled both the Zoom app and the Timer app within Zoom, and restarted my computer. The problem remains. When I open the app, the Timer logo flashes briefly and then I get a black screen instead of the timer. I am running macOS Catalina 10.15.7 and Zoom version 6.2.10

I am trying to confirm the exact behavior of Zoom Events Production Studio regarding speaker video tiles.If a speaker is assigned to a tile in a Production Studio scene but their camera is turned off, what appears in the live view?Does the tile remain visible (for example, showing a placeholder, profile picture, or name)?Does it remain as an empty/blank tile?Or does the tile disappear entirely from the live output?My goal is for a speaker’s tile to disappear automatically when that speaker is not on camera. I have reviewed the Production Studio support documentation, but this behavior is not described.If anyone has confirmed information from Zoom or has tested this behavior in a live Zoom Events environment, I would greatly appreciate your input.

I'm running Zoom on Windows 8.1  daily for several years without almost any issue and I've just updated Zoom to version 5.16.1. This version redesigned the annotation tool bar. It's great you can place it vertical but now I have a problem: I can't change the size of the text as I used to do it in the previous versions. Is this problem a bug in the new version or there is a way to do it that I don't know?  Please help me solve this issue. 

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 8월 31일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

In the new 6.0 update, every time I mute or unmute, a "chirp" noise that only I can hear is played through my audio device. This did not happen before this update and there does not appear to be any setting to disable this. How can it be turned off? It is super annoying. Thank you!

How do I setup a call queue to first ring two people simultaneously, and if no answer then ring to a 3rd person? I see it shown as an option in the call queue setup section (see included screenshot below, but I can't find directions on how to set it up that way. 

Does anybody know how to set up a meeting where you only record the host and not the participants? It's that possible? 

Hi, We have encountered an issue where a Zoom Room no longer shows a reoccurring meeting, but this meeting is still visible in the Microsoft Outlook calendars of the people who attend this meeting. Theres been no evidence of the meeting being cancelled, and checking the zoom portal outlook is set up to share its calendar with zoom for the people affected. Is there anything we can troubleshoot to prevent such an issue from happening or find out why the reoccurring meeting was removed from the Zoom Room? Thanks

Zoom will not open on my iMac with Sequoia OS.   I get an error message  "You can’t open the application “zoom.us” because this application is not supported on this Mac.I try to open it via Safari and I get distorted audio which seems to interfere with other members of meeting.  I have tried uninstalling and reinstalling the software but it does not work.

I've been reading that when I use my Yamaha MG10XU mixer, the voice output to zoom (and then to remote attendees) is reduced and I must increase the gain and consequently more noise.    Is this true?  I'm running W11 on a thinkpad i7 64 bit, 24gb Memory.  Using Ethernet or wifi connections?  Zoom Ver 6.5.12 Thank you for your assistance.  Peter

Hi,I need to access the data from the registration form in a meeting with registration.I added extra questions and need to see the answersMany thanks

DearOur end user often use zoom app for discuss, not using video meeting, but it use more ram resource in the computer. Is there suggestion for adjusting ram performance ? Thanks.