Zoom VDI not offloading phone media

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Hi, We have been using Zoom VDI client for many months. VDI offloading to the client works great. Today we started a demo of Zoom phone. Zoom phone media however is not offloaded to the VDI Plugin and calls fail. Do I need a registry key or something to force the Zoom Phone media to offload audio to the VDI plugin?

E

enielsen

Creator III

Do you meet the requirements listed in this doc: https://support.zoom.us/hc/en-us/articles/5175696114061

That is all I can think of initially....

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P

phoneuserAuthor

Explorer

Hi,

I think so. We use VMWare Horizon 7 server I have VMware Horizon Client 8 (2209) on Windows 10 and 11. We have tried both Zoom VDI Client and plugin version 5.9 and 5.12. Like I mentioned before audio and video for Zoom Meetings is offloaded to the thin client plugin, but for unknown reason, the Zoom Phone does not offload.

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E

enielsen

Creator III

Also, running a recent version of the Zoom app? 5.13.x?

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