Zoom Phone setup issues

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I just signed up for a zoom phone basic package for$15/month. I received an email that my phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". I am not sure how to set it up. I want to use my mobile phone number. Any help would be greatly appreciated.

Thanks.

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ssmarnoldAuthor

Explorer

I also noticed that it does not show my phone number. Not sure what to do. See attached.

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Ray_Harwood

Partner

Hi, @ssmarnold,

First time setup is a bit of a hurdle for most people. Please see this post which helped one user:

https://community.zoom.com/t5/Phone-System/New-to-ZOOM-phone-and-trying-not-to-completely-HATE-it-Need-help/td-p/71276

Also, I'm willing to help walk you through some of the initial setup... and everybody wants something a little different. If you'll enable Private Messaging here on the Zoom Community, I'll work with you on the details without exposing your personal information.

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seanfletcher

Newcomer

The post referenced here does not provide step-by-step instructions for setting up your phone system. Like this person, I just ported our phone numbers over and our customers are receiving a busy signal. I'm not able to connect the ported number with our account. I have spent several hours now perusing the community. I am very close to finding another service after just one day! That must be a record. If its such a common hurdle, maybe they should think about lowering it.

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