hi tannercollins,
I have a client that uses Zoom Phone Power Pack for their ten member customer contact center. This client does not want a full contact center system such as Zoom Contact Center.
Power pack provides useful features such as both real time and historical analytics for call queues key performance indicators such as average wait times, abandoned calls, and calls in the call queue.
Some of these Zoom Learning Center and Zoom Support articles may be helpful to you.
Zoom Phone Power Pack with Zoom Assistant
https://learning.zoom.us/learn/course/1294/zoom-phone-power-pack-with-zoom-assistant
Zoom Phone Power Pack Analytics
https://www.youtube.com/watch?v=q6blQsvKf28
Call queue real-time analytics dashboard
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061144
Call queue historical dashboard (Power Pack)
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061994
Using SMS with call queues or auto receptionists
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062033
Using Summarize SMS Threads with AI Companion
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0074874
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thanks, eliot
