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Explorer
Oct 18, 2021 1:08 AM UTC
Question

Zoom Phone Option

Hi,

 

I can't seem to download the calls I had as for today only. Not sure what settings I need to change or alter. Help!

    3 replies

    ChrisO
    Specialist
    Specialist
    Oct 18, 2021 12:37 PM UTC

    I believe reports are not available until the next day. However, if you have access to the phone logs you could filter by the current date and a user name then export the log.

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    ZdeitaAuthor
    Explorer
    Oct 18, 2021 11:59 PM UTC

    Do you think this is a temporary option? Because last week I was still able to download the recordings the same day. Any help is much appreciated. Thanks.

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    ChrisO
    Specialist
    Specialist
    Oct 19, 2021 2:01 PM UTC

    I thought you were talking about call logs, not recordings. Have you checked your account settings to see if call recording has been disabled?

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