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Newcomer
Hill
Newcomer
Mar 4, 2022 11:51 AM UTC
Question

Zoom Phone Integration with Salesforce

Hello,

 I had set up a Zoom phone with salesforce but I am facing some issue while I am trying to connect with zoom in the salesforce it is saying users is not zoom phone users or have no calling plan. please contact your account admin but as per my knowledge, I have a zoom phone plan. any suggestion is highly appreciated.

    1 reply

    Employee
    J-Zoom-ATL
    Employee
    Mar 4, 2022 2:54 PM UTC

    @Hill I would suggest making sure that everything is configured correctly via Configuring Salesforce with Zoom Phone and double check in your Zoom web portal that all users needing this assigned have a calling plan assigned. 

    For issues like this, I strongly recommend reaching out to our Zoom support team via the methods in the article below as they have more tools and resources to assist for any technical issues. 
    Contact Zoom Support  

     

    If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

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