Zoom Phone in a NAT environment

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We are currently using a Cisco ISR router to translate all private IP addressing for internet bound traffic. We also have a Fortinet firewall in place as well. The firewall rules/ports documentation Zoom support provides is not enough because we are getting one-way audio issues with our test Polycom phone. Does any one have any insight on how to make it functional?

Ray_Harwood

Partner

Hey, @kasunw310 —

With no answer from the volunteers in the Zoom Community after 3 days, I’d recommend you submit a Support Ticket directly to Zoom Staff at:

https://support.zoom.us/hc/en-us/requests/new

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CSEA-BTEEPLE

Newcomer

Did you ever get a response to this? Over our wireless network, we cannot hear people calling us, but they can hear us. Very odd networking issue.

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Ray_Harwood

Partner

@CSEA-BTEEPLE, I highly recommend logging a Support ticket here:

https://support.zoom.us/hc/en-us/requests/new

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CSEA-BTEEPLE

Newcomer

I appreciate your response - but I was inquiring if the OP had found the resolution through his engagement with ZOOM support.

I already opened a ticket and have gotten the proverbial finger pointing to our firewall or network provider and the each of the other vendors are pointing to each other. So - not looking at opening ANOTHER ticket or escalating my existing one.

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