Zoom Phone Dial-in

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Clients were able to contact me via phone dial in on my regular zoom meeting. Now, whenever they try, it says The meeting ID doesn't allow to dial a number. It just happened suddenly. I didn't make any changes on my settings.

Rupert

Partner

Hi @Mirax

Something may have expired.

Were they dialing in to your Personal Meeting ID - or a scheduled or new Meeting?

How old was your meeting?

Did you have other Participants connected in the Meeting at the time - and were you connected yourself?

Have you tried dialing-in to test it for yourself?

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M

MiraxAuthor

Explorer

Hello @Rupert I am still very new to the dial-in feature of zoom. They were dialing into a new meeting which I started a few minutes before they dialed in. I was connected and no one else was in the call. Does it make a difference if its a scheduled or a new meeting?

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LeAnnEly

Newcomer

Check the encryption settings in your admin portal and in your meeting settings. Following global encryption setting changes, my users have reported the need to specifically include the ability to have attendees dial-in when they set up meetings. Good luck!

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