Explorer

Question

Zoom Phone - Can't Call a US Area Code

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Just started with Zoom phone - have been able to call out to a couple of customers but just now couldn't call out to an area code that is associated with a region 150 miles away. I got the voice error message "sorry we could not complete this call. your service plan does not include this destination".

Please help!

E

Eliot

Partner

what zoom phone plan are you on?

are you also located in the united states?

Zoom Phone Plans & Pricing | Zoom

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C

cynamyncAuthor

Explorer

Business Pro Plan Unlimited US ?CA

and of course I am in US ... I am in Austin and the area code Zoom wouldn't let me call is in Dallas

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E

Eliot

Partner

did you assign the unlimited us/canada to yourself in the phone system management>users and rooms? for an example, please see attached.

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C

cynamyncAuthor

Explorer

Thanks for this -- when I go to my user the US/CA unlimited is already assigned but the bottom 2 on your .png, underneath he ProPlan assignment, doesn't show up on my end.

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E

Eliot

Partner

since you have us/ca unlimited calling plan, you should be able to call out.

in my .png, i show assignment of local telephone numbers (blurred) to user Demo2. do you have a local number assigned to you or are you using the company's main auto attendant local number?

my suggestion is to open a case with zoom.

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S

SteveWA

Explorer

Try going to:

Under Account Management

Billing

Scroll to ZOOM PHONE

Click on View/Edit Counties/Regions

Make sure United States is checked

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