Newcomer

Question

zoom phone

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Hello to all!

I have zoom Pro account and I have recently signed off for $15/month phone service. I set up the phone and the phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". What does that mean? Does that mean I cannot make calls to outside numbers? Can someone, please help?

Thank you!

N

naveen

Employee

thank you for your question and for leveraging the Zoom Community!

What Plan are you subscribed to?

First, please go to Phone system management --> Users & rooms --> you able see your name, then make sure under the Package you able to see your subscription plan and the number next to that.

Regards,

Naveen

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C

Carm1

Newcomer

Hi i got the ulimited calling plan pro features. Unlimited domestic but it says i need to have more phone numbers for the license what does it mean?

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Dave_PhonePulse

Partner

Hi Carm1,

Each Pro license gives you one number to assign to the user that has the license.

If you need more than one number for one Pro license user, you have to purchase these in addition to the Pro license you got.

Was that the query?

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Dave_PhonePulse

Partner

Good idea to call your DDI number to ensure that you have the path active.

Are you using the full telephone number?

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M

mjrovner

Newcomer

What's a DDI number?

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Dave_PhonePulse

Partner

Simply it is a Direct Dial (Inbound) number for callers to reach your privately 😉

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SeanGaines

Employee

@Fr72_2 , Thank you for using Zoom Phone and posting your question to the Zoom Community!

Has your issue been resolved? If it has, and a post here helped, please click on Accept Solution. If this issue was resolved by other means please share those with the community.

If you still cannot call out please let us know, we are here to help.

Sean

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Georgie1

Newcomer

Hello @SeanGaines - I have the same problem. When I try to make calls, an error message states that this service is not available with my plan, but I purchased a US/Canada Unlimited Plan. Please assist me with finding a solution.

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Turnerc007

Newcomer

I'm having the same problem. My plan is

Zoom United with US/CA Unlimited

I have made sure in the settings that inbound and outbound is checked. I can receive calls but when I try to make a call I get this recording. "Sorry we cannot complete your call, your service plan does not support calling to this destination." I'm trying to call a local number.

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Turnerc007

Newcomer

Here was the solution to my problem.

In the Zoom admin portal - navigate to https://zoom.us/billing then within the Zoom Phone section select "View/Edit Countries/Regions". In the call out section make sure the destination you're attempting to call is selected.

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R

raincloud

Newcomer

Hello, just signed up for Basic Phone Plan, $10 PM, and am getting the exact same message. I'm good with all the above comments other that I do not have a direct dial in number established. Is that a requirement? I'm using the Windows Client, but when selecting the Phone I don't see a dial pad. I am able to initiate call from the IOS app, which is when I get this message. Thanks for reviewing

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V

vafarmdog

Explorer

I get the same problem. Signed up today, my country is selected, but I get "Sorry the requested service is not available in your calling plan" when trying to make ANY call to ANY area.

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A

Alan_Fehr

Explorer

I was able to make calls fine last month, but now I'm getting this message. O_o

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vafarmdog

Explorer

Yep, same here, still. Their support is awful. Can't believe they charged for this and I still can't make a call 3 days later!

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joshmora

Newcomer

wtf — same. just purchased. this should be trivial. what is the resolution?

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Dave_PhonePulse

Partner

Did you apply the settings to Admin User Management and then assign the feature in Phone System / User ?

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Syed2023

Newcomer

Hi, I have the same issue I purchase a Zoom phone for $15 US/Canada unlimited calling plan, can you please let me know how to fix it?

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S

Syed2023

Newcomer

Hi, I have the same issue I purchase a Zoom phone for $15 US/Canada unlimited calling plan, can you please let me know how to fix it? any body can help me with this?

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