Newcomer

Question

you have reached rate limit

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unable to send text

here is error information

, getting error of rate limit reach

Employee

Good day. In order to prevent system overloads and abuse of services, Zoom does impose rate limits. You can review those limits and the process to request an increase to those limits using this link:
https://marketplace.zoom.us/docs/api-reference/rate-limits

Have a great day!

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Employee

Hi there,

This error is not about the API rate limit. This is the SMS rate limit.

Thanks,

Irvin

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Newcomer

I'm getting the same error. Could you please help me with how to increase limits?

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Employee

The best option is to open a support ticket. You should reference the API link above for reference.

https://support.zoom.us/hc/en-us/requests/new

--Bill

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Newcomer

Hey did you find a solution I've ran into the same error

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Newcomer

Did you got any solution for this error?

Is that solved? I am getting the same error. Don't know how to solve

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Employee

@Tyle_r
You need to open a support ticket with our operations team. They can review your account and potentially adjust the SMS sending limits.

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Explorer

Getting same error now. when trying to send SMS. Any fixes for this??

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Community Manager

Hello @Sunday3,

This is to acknowledge that the case you have submitted is being worked on by our technical team.

Further communications will be through the case ticket.

Have a great day!

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