Who is the 'Operator'?

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I'm guessing this is an easy one, but I can't find the answer.

When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator.

Who is getting those messages? Where do they live in the system?

thanks!

Voicemail

C

chiphaleAuthor

Explorer

After hunting around, it ended up routing to a Call Queue I created for our front desk team. I'm still not fully clear on how the system picked that all out but it works.

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Eliot

Partner

hi chiphale,

the "operator" is whoever you designate. this is a test screen for call queue closed hours showing ivr options. the "operator" is set to the valet.

thanks, eliot

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