Voicemail not Displaying in Zoom App but got a transcript

Hello, 

I am running into a problem where I am getting vm transcripts sent to my email but I am not able to listen to them. As in they are not showing up in the App to listen to. I am going to the voicemail tab, refreshing, and restarting my app. It also will show that there is a voicemail to listen to in the app notification but it will again not show the vm itself to listen to. Any suggestions?