User wants to download logs

9 replies
53 views
Translate All

We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best solution here?

Thanks

townsendwc

Employee

@NP90120

I believe what you would need to do is under User Management -> Roles go to Phone and then Call Queue Admin. Make sure the person is a member of that role. From there, you should be able to go to Phone System Management -> Logs and only see the call logs for the members of your call queue. Have you tried that?

--Bill

Translate

N

NP90120Author

Explorer

Hi Bill,

I thought about doing that but Zoom said the user will still see all call logs and not just her own team's logs.

Translate

townsendwc

Employee

@NP90120
I'll have to test that to see what is viewable in the logs. It may take a day or two for me to test it.

--Bill

Translate

N

NP90120Author

Explorer

Hi Bill,

Thanks for replying. I will provide you more information here to help with your testing. I know that having everyone in a call queue and granting the user call queue admin will provide her access to see the call queue log. But this user wants each member in her team to have their own phone numbers which means each person will have a call log. She doesn't want them in a call queue to share a number.

Thanks for testing again and hope to hear from you soon.

Translate

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO