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Oct 18, 2022 5:43 PM UTC
Question

User voicemail greeting (business vs closed hours)

Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).

 

Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').

 

Alternatively, could you easily duplicate a greeting so it can be used for both greetings?

Thanks.

    2 replies

    Creator III
    Oct 18, 2022 7:54 PM UTC

    I think you will have to manually set them to be the same if not using the default message.

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    FORE-Craig
    Expert
    Expert
    Oct 20, 2022 10:03 PM UTC

    Hi @VktoriusWarrior 

     

    If your company sets separate Business Hours and Closed Hours, you would need to link a recorded Greeting to both. If the recorded content is the same though, you can record it for one, and then select it again for the other by clicking Edit > Choose from Asset Library.

     

    I hope that helps!

     

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