Unfiltered Zoom phone calls

Question

Hi,  I am recently getting unfiltered Zoom phone calls from unknown random numbers. I would expect these calls should be answered by someone before it comes to me. How can the settings be changed so that its answered firstly by 1st line support before coming through to me. Note I still need to receive phone calls from other team members.

Eliot · Answer

hi sunny85,

you might try enabling call screening.

Reduce robocalls with new call screening
A new call screening feature to help users reduce unwanted robocalls has been implemented. Account owners and admins can enable the Call Screening feature at the account, site, group, user, common area, auto-receptionist, call queue, and shared line group. This feature is enabled and unlocked by default for the entire account. Please note that if Spam priorities are enabled for the account, this feature doesn't overwrite those priorities.

Release notes for March 17, 2024 (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

Unfiltered Zoom phone calls

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