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Newcomer
PrabinG
Newcomer
Oct 6, 2023 9:28 AM UTC
Question

Unable to connect Zoom app on the phone to Exchange calendar

Hi, 

 

I'm unable to connect my zoom app with the Phone to the exchange calendar. Please see screenshot attached for reference. 

 

Upon entering the EWS URL, I get an error message which says: The request failed. The remote server returned an error: (401) Unatuhorized. If your Exchange server is undiscoverable from the internet, you can also input your calendar resource (your email address) to sync up your calendar. 

 

FYI:

Device Type - iphone

Zoom- Phone app 

Error code: 401

 

Best regards,

P

    2 replies

    Partner
    Frank_TB
    Partner
    Oct 6, 2023 11:04 AM UTC

    Hello,

     

    It doesn't seem that calendar integration is supported for IOS.

     

    Prerequisites for using calendar and contact integration

    https://support.zoom.us/hc/en-us/articles/360000488243-Using-calendar-and-contacts-integration 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

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    Employee
    Chris_Fratto
    Employee
    Oct 6, 2023 2:33 PM UTC

    Hello,

     

    You are trying to configure the calendar service from your Zoom profile for an on-premise Exchange server.  I would first verify that is the correct selection for your calendar service.  Make sure you aren't using Office 365 instead.  Please reference this support article for help.

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