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Newcomer
clarkwilkinson
Newcomer
Sep 13, 2021 4:45 PM UTC
Question

Spontaneous DND

Employees at one of our sites find that their receptionist lines have been set to Do Not Disturb every morning when they arrive.  I can't find a setting that would cause this.  Any ideas? 

    1 reply

    Community Manager
    RN11_2
    Community Manager
    Sep 16, 2021 4:30 PM UTC

    Hey @clarkwilkinson, according to our KB article, Inbound call notifications, you will not receive call notifications if you manually set your presence status to Do not disturb.

     

    You will not see a presence status for external contacts if your admin disabled presence status from displaying to external contracts.

     

    Hope this helps!😄

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