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Goretti
Explorer
Jul 20, 2023 11:52 AM UTC
Question

SMS opt out or asking clients for permission to text

Hi!

Is there a way to send a mass text to ALL clients for the first time, asking them for permission to text in the future and giving them the option to OPT OUT so they automatically never get texts messages from us again?

Thanks.

1 reply

ted
Employee
ted
Employee
Jul 21, 2023 6:14 PM UTC

Unfortunately not @Goretti .   You can only send a message to 10 numbers at a time -- it functions like your mobile SMS service.    Here is a helpful FAQ on SMS:

https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS#h_01ESVWJN59TMRDBEB88V53PGC1

Do you really think you need to give them the option to OPT OUT all at once?    Every one that actually receives a text will have the opportunity to OPT OUT and it should be dynamic.    Does that make sense?

 

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