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SMS Campaign Errors

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I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.

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sachinzoom

Employee

Greetings,

Can you please screenshot or paste the message as received once you submit the campaign for approval ? Hope you have already created a brand etc. Steps are here:

https://support.zoom.us/hc/en-us/articles/5016496738445-SMS-MMS-10DLC-Compliance-for-Zoom-Phone-and-Zoom-Contact-Center

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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J

JRL

Newcomer

I have made several attempts to get a campaign approved. This is the most recent response for rejection. I can only guess what this means. I've already included the how to opt in, how to stop, and a disclaimer.

Explanation: Please provide a more detailed Call to Action/Message flow. This describes how a consumer/client would consent (opt in) to sms messaging and the message flow that follows. It is a good practice to have an opt in message and keywords. This Customer appears to collect numbers by webform and is missing a disclaimer to sms messaging. Consent to messaging should not be obscured in TOS. Please indicate an end-user will consent to SMS messaging. Please correct and resubmit.

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jonzack

Explorer

We are having the same issue. A solution to this would be appreciated.

Thank you

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S

sachinzoom

Employee

Hello @jonzack

Welcome to Zoom community.

Sorry to hear. Posting my response as above for you:

Can you please screenshot or paste the message as received once you submit the campaign for approval ? Hope you have already created a brand etc. Steps are here:

https://support.zoom.us/hc/en-us/articles/5016496738445-SMS-MMS-10DLC-Compliance-for-Zoom-Phone-and-Zoom-Contact-Center

Let me know

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underwoodrsw

Newcomer

Hi there,

i’m having a similar issue. This is the message that keeps showing up when I go to submit the brand;

To my knowledge, I have never registered another brand before. I verified under “SMS Campaigns” and there are no brands registered.

- Stephanie

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FORE-Craig

Expert

@underwoodrsw

Hi Stephanie!

On the Zoom web portal at Admin > Advanced > SMS Campaigns at the top in the section called My Brand do you already see your organization's information? (see attached). If you do, and the information is correct, proceed to create the SMS Campaign, in the section below called SMS Campaigns. If you have previously created a campaign and it was rejected, you will need to Delete it, and create a new one by clicking the ellipses (...) at the far right of that line.

I hope that helps!

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underwoodrsw

Newcomer

Hi,

I don’t have a brand setup but it’s still giving me error messages. This is a new error code that came up when I tried to submit my brand:

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OptimalGuy

Explorer

I'm getting this rejection message and I can't figure out what needs to be done to resolve it.

Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

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zowens

Newcomer

Same. also received "This website is missing a privacy policy. Please update and resubmit. KT" when I clearly state in the campaign I'm not using a website to collect phone numbers. I'm only using it to return messages when people reach out to ME.

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kbudurka

Explorer

Hello. did you get resolution on this?
I was able to finally get past this error once I had our Marketing team add a web page with a privacy policy.
I included the URL in the request:
https://mccarthytire.com/about-mccarthy-tire/privacy-policies/

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zowens

Newcomer

Yeah, i could make up a privacy policy for a form that doesn;t exist. i dont collect phone numbers. i dont market or send SMS campaigns. i use zoom for text conversations when people reach out to me. I'm trying to put a square peg in a round hole. not sure why this process is set up so rigidly

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K

kbudurka

Explorer

I too have been frustrated with this process.
All I want is to text the customer AFTER they call in for road side service updates on their status.
No Marketing, no selling. I have been rejected 4 times now - and the time in processing is like 3-4 months at a time. What a poor customer experience.

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Gmartinez

Newcomer

Our SMS Campaiogn got rejected again due to this reason:

Brand Website: The website used for Brand registration is related to Disallowed or Prohibited Content.

I asl for help from support on how to resolve this however I am getting a "copy and paste" response that does not help at all.

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sm15

Newcomer

We get exactly the same error.

Brand Website: The website used for Brand registration is related to Disallowed or Prohibited Content.

We are an accounting firm and can not get any assistance from Zoom. We had it working for about 6 months then stopped and no idea why. We only use sms for client and staff communication. No clear method as to how to fix. Planning on transferring all out to another provider

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K

kbudurka

Explorer

I could not get my SMS approved until I created a "privacy" policy on our website and added that link to the application.

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