Shared Line Group Transfer Not Working

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I am having two users (I have 4 total using Zoom Phone) who have difficulty transferring from User 1 to User 2.. They are in the same Shared Ling Group, have their time zones set but with working hours for the firm at 24/7, what else could be wrong? User 1 gets a "We're sorry, no one is available to take your call" message when trying to transfer to user 2.

I checked for working hours, unchecked the "Hide incoming calls while in a Zoom meeting" option in the desktop app, I've compared settings for user 2 and they are the same as every other user. What could be causing that error message?

Call handling and routing

Z

ZoomMate

Partner

Hey,

Kindly check the presence of user 2 is not to set DND or an also check holidays hours.
And does call transfer work the other way? call transfer work for user 2 to user 1 ?

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T

tdawgAuthor

Explorer

User is not set to DND, they are marked and showing as available. We will try the transfer from User 2 to User 1 tomorrow.

Another odd thing, User 2 did not receive ANY calls today. They could not see any to the shared group all day today.

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T

tdawgAuthor

Explorer

User 2 has been working intermittently but again, it stopped any transfers from User 1 to User 2. Did a reinstall of the Zoom Workspace app (this time from the Microsoft Store). Testing again.

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