Share line unavailable

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I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27g phone.

FORE-Craig

Expert

Hi @rfleischeraish

Is he attempting to dial the extension by keying in the numbers, or by pressing a programmed Line Key? Could you post screenshots of Profile and User Settings from Phone System Management > Users & Rooms!

Thank you!

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rfleischeraishAuthor

Explorer

Thanks for responding @FORE-Craig . I figured out that the problem is the phone itself. Since the phone is an EOL model, we can't update the firmware properly. This is what's causing the issue. When I put the phone number/profile on another phone it works perfectly. Thanks for trying to help.

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