Set Call Queue Voicemail - Direct to Voicemail

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Hi!

We have multiple call queues set up with a department voicemail set under the Overflow setting, however when transferring directly to that department's voicemail we get the default system message. I presume there is a setting that we are not seeing?

Voicemail

S

sachinzoom

Employee

Hello @AKaldenberg

You are able to customize the Voicemail greeting for the call queue with your own prompt:

Otherwise, Can you describe how are you transferring to the department ( CQ)'s voicemail directly ?

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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AKaldenbergAuthor

Explorer

Hi!

We have it set up to Leave Voicemail to Current Extension under the Overflow and Closed hours sections, and when a call is missed or is after hours/holiday it seems to work just fine.