Placing international calls

Hi

We have Zoom Phone with unlimited UK & Ire calling.

One of my team is trying to call a South African number - which we expected to be at a charged rate.

However, Zoom will not connect the call at all, saying that our service plan does not support it.

How can I enable a form of international calling - which we understand will be charged above our monthly fee - so that these calls can be placed?

Employee

Hello there! This may need to be enabled by your Admin. Here's how.

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TTFAuthor

Explorer

Thank you - I am the admin for our account so followed this, but cannot find South Africa on the list or either Call Out or BYOC to approve

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Partner

hi ttf,

south africa is in the waiver countries. i do not know what that means.

thanks, eliot

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