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Newcomer
eds-1
Newcomer
Sep 27, 2022 11:59 PM UTC
Question

Phones in shared group cannot make outbound calls

Hello!

Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the  fix below but it did not help, even after rebooting the phone twice and waiting days.

Zoom web portal > Account Management > Account settings > Zoom phone > look for "Allowed Call/SMS Locations" and disable this option.

    2 replies

    Partner
    Eliot
    Partner
    Sep 28, 2022 2:59 AM UTC

    is your calling group what zoom phone calls a call queue?

    Managing call queues – Zoom Support

    does each member of the calling group have a calling plan such as us/canada unlimited?

    Making and receiving calls – Zoom Support

    what happens when a member tries to make an outgoing call, for example 'Sorry, we cannot complete your call. Your service plan does not support calling this destination'?

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    Creator III
    enielsen
    Creator III
    Sep 28, 2022 6:00 PM UTC

    So if you take one of these extensions and take it out of the Shared Line Group, it can then make outbound calls?

    As per the documentation:

     

    • A shared line group doesn't have a calling plan. Each member must have a calling plan assigned to them.

    So removing the extension from the SLG and testing would reveal if it is a calling plan issue....

     

     

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