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Explorer
Jan 19, 2023 8:48 PM UTC
Solved

Phone settings for internal calls

Is there a way to set our internal phones/extensions to allow to call each other outside normal business hours? Once our normal business hours end, we are unable to call each other.

    enielsenAnswer
    Creator III
    Jan 20, 2023 12:43 AM UTC

    Do you need to have specific business hours on the user extensions rather than 24x7?

    6 replies

    Community Manager
    Jan 19, 2023 9:49 PM UTC

    Hey @mtavani suggest looking into the discussion "Receiving calls outside set business hours" and let me know if that helps you answer your discussion! 🙂

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    FORE-Craig
    Expert
    Expert
    Jan 19, 2023 10:36 PM UTC

    Hi @mtavani 

     

    If all of your calls come through Auto Receptionists, or Call Queues (not through Direct Numbers to the Users), it is possible by not setting Business Hours at the User-level, otherwise there isn't a way to do it.

     

    I agree, there should be an option for this. You can submit a Enhancement Feature Request at https://zoom.us/feed 

     

    I hope that helps!

     

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    mtavaniAuthor
    Explorer
    Jan 20, 2023 1:33 PM UTC

    Ah! That makes sense. Thank you!

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    FORE-Craig
    Expert
    Expert
    Jan 20, 2023 2:15 PM UTC

    You're welcome!

     

     

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    enielsenAnswer
    Creator III
    Jan 20, 2023 12:43 AM UTC

    Do you need to have specific business hours on the user extensions rather than 24x7?

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    mtavaniAuthor
    Explorer
    Jan 20, 2023 1:33 PM UTC

    That makes sense! Thank you.

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