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Newcomer
Dec 12, 2021 1:34 AM UTC
Question

Phone cannot connect

On my office wifi network, the Zoom Desktop and android phone app can connect to the phone service.  However, I cannot connect on my home wifi network on both my android an laptop.  Any thoughts on how to troubleshoot?

    1 reply

    townsendwc
    Employee
    Employee
    Dec 15, 2021 7:44 PM UTC

    Does your home network router/firewall have a setting for SIP ALG.  That is an application layer gateway and can cause issues.  

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