Multiple extensions also ringing to one specific extension

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We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing. Group Call Pickup is not setup. This extension is in a call queue with a single extension used for security. Any tips?

Desk phones and devices

E

Eliot

Partner

hi thomasferguson,

Do your incoming calls route -> auto receptionist -> IVR -> call queues -> call queue members

Any user can be a member of multiple call queues.

What do you want to change?

Please see support articles on:

Managing auto receptionists – Zoom Support

Creating an interactive voice response system – Zoom Support

Managing call queues – Zoom Support

thanks, eliot

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