Internet Outage

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Our organization is new to Zoom Phone, I'm amending my disaster recovery plan for the organization. What happens to our phone system if the internet in our local area is down?

E

enielsen

Creator III

You will have no phone service as Zoom Phone is in the cloud. However, if your users have the Zoom app on their cell phones, they can receive calls that way using cell data.

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FORE-Craig

Expert

Hi @kmcgregor

In addition to what @enielsen said, there is the possibility of setting up Zoom Phone Local Survivability that you can read about here: https://support.zoom.us/hc/en-us/articles/8427359971853

I hope that helps!

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