Phone

SMS campaign is  active. Has phone number assigned to to it.That same number shows : A campaign is currently pending on this numberIt has been active for a couple of weeks.There is only one campaign.I cannot send or receive SMSOnly one phone number.Only one user {the admin}The number is assigned to that person.

Hi all...I use ZOOM phone service through my work account, but I work from home. Each morning I start up ZOOM, I need to completely log out of ZOOM and restart the app before I can make calls. Several days ago, the resetting process no longer worked. ZOOM will not connect for phone calls (Service Unavailable: Code 503). The phone pad stays greyed out, so I can't make any calls. When I try to look at the details of the error, it says Registration Error. I have tried rebooting the app multiple times, and rebooting my computer and modem/router several times. Nothing is working. ZOOM continues to attempt connection all day, but no success. It was suggested that I turn off my SIP ALG setting in my modem, but nobody seems to know how to navigate around within my router settings to find this one setting, including my service provider who gave us the modem! All recommendations welcome...

Hello and advance thanks. Is anyone able to advise please. We have the phone system as below.  What we cant figure out is how to set this up so when one of the extensions is on a call - its shows on the system that extension is in use. Whilst when, for example, I am on a call, I can see that a staff member is trying to call me, however I cant end the call with a client to take the internal call, so need the system to show other users my extension is in use.  Help!! 

We are about to roll out Zoom phone to our teachers this fall.  They already have Zoom desktop app installed on their MacBooks since we have been using Zoom Meeting for years. I'm trying to come up with a User Template to disable incoming calls on these phone during business hours and forward directly to voicemail. They will all be in class teaching lessons and we don't want them to get incoming parent calls during class.  I'm looking for an automated solution- not one that involves me relying on them manually setting something up. Anyone have any ideas? 

Hi,In some of our offices we use the phone delegation feature.  Mostly with the main number in a department.  If the person who is responsible for answering that phone is unavailable, another person in the room can pickup the call. Although it appears both phones ring.  We would rather the delegate's phone NOT ring.  Is this possible? 

Hello, I think I have a pretty simple question but can't seem to sort it out.  I'm one person that wants one direct dial number.  I added Zoom Phone to my Zoom account and it looks like I have Zoom Phone Basic based on the questions I answered. I now have a "main number" and one extension. I don't really need this. I don't want anyone having to dial an extension to reach me nor do I need a generic main number. Also, I have no plans to add other people any time soon.  My question is this:  What is the best/simplest/lowest cost way to get one direct dial number? Do I need to change my plan from Basic to something else or do I need to add a second line? I appreciate any feedback! Thanks.

Me and a handful of colleagues updated to the latest zoom, Version: 5.14.2 (17213). We go into the phone section on the app and our history for both calling and text is gone. 

Our Front Desk Voice mail box has changed users and no one knows the PIN.  How can the voice mail PIN be changed?

When calling from the shared line to an outgoing number, the caller ID shows us as just the number rather than the name assigned to the Shared Line.  Is there a way to change the Shared Line outgoing caller ID to reflect a name rather than a number?

Hi, I have come across two users so far who show different time zones on their phone records than on their user records. We are in Eastern time. Their records under User Management both show Eastern time. Their records under Phone System Management show Pacific time, and it is not editable. Is this setting made some where else? Todd

Hi everyone, I'm looking for a recommendation of physical phone (on the ZTP list) capable of Zoom Video calls. We do have Zoom phone system and usually use one of the low end Poly models that work fine with voice but I want a higher end phone which possibly can do Zoom video - obviously the thing would come with decent size LCD and a camera? Example - Yealink VP59 device but it's unclear as to exactly whether it can do what I want.ThanksBoyan 

Hello, We have 3 Zoom power pack users, but one of them does not have the widget for Zoom assistant when they log in to their Zoom app. I checked that the toggle is on and running the latest version (5.14.0)

Hey Zoom team, I was trying to set up our new zoom phone system since we got all our numbers ported today but when adding the auto-assistant I thought I needed to change the number but when I removed the number from the Auto-assistant it completely deleted our newly ported main phone number for our business. I contacted support to see what could be done but after an hour they sent me an email to a place to open a ticket to recover the number and I'm not even sure if I filled out the ticket correctly. We cannot receive phone calls to our business and I'm wondering how long it may be before we get our number back in our account or what the chances of getting our number back at all? Honestly, it is a horrible UX design to be able to delete a phone number entirely from the account through the auto-assistant section. Why wouldn't the number just go back in to unassigned? 

Hello,  I'm attempting to provision an Audiocodes 445hd desk phone. Automatic provisioning didn't occur after resetting the phone so I went through the manual steps to provision. On the final step of the manual provisioning guide it says:  Configure provisioning server:1. In the web interface, go to Management > Automatic Update > Automatic Provisioning.2. In the Provisioning Method drop-down menu, select Static URL.3. In the Configuration URL field, enter Provisioning URL in above of this dialogue.4. Click Check Now. When web interface says "Configuration file is available. Do you want to update?", select OK.5. Web interface should show "Automatic Configure success. System is going to reboot ...". Your phone will reboot to complete configuration. On completion of step 4 instead of step 5 occurring the phone says: Configuration file 00908F99C2B1.cfg is identical to existing and doe

I received a payment credit cards updating request yesterday on my mail. I wanted to be sure it was from Zoom since I surrendered all my credit cards numbers and codes. thanks.

Hi everyone, What happens when I select "remove" on a phone number listed in the "unassigned" bucket of my account? Does the number go away forever and there's no way to reclaim it or does it go into some other bucket that I still have access to? In the scary scenario (that's #1) will this removal reduce my total phone number of occupied licenses thereby freeing up 1 phone number license on my account?   

Has anyone been able to find a way to silence the phone beeps when you are dialing a phone number or extension through the Zoom app? When I type in a name to do the transfer it's blissfully quiet, but sometimes it is faster to dial the extension, but the beeping in my ear is really annoying. BTW, I transfer calls all day!

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Just getting our company up and running with Zoom Phones. My question is about ensuring Caller ID is set up properly. I have a local number assigned to me. When I look in my settings, it says that caller ID is set to my company name, but when I test it, the phone number appears without my company name. What am I missing?

We answer incoming calls for two separate companies.  When calling in, you know how to great the client based on the incoming caller ID (the name of our company pops up along with the client information).  We have a call queue group set up for when our receptionist is out to lunch or on vacation.  However, our company name doesn't pop up on the phone display when it rings through.  The name of the call queue group pops up instead.  How do we change it so we know how to greet the incoming caller? 

Hello there. I am a relatively new admin for a Zoom phone system with Poly phones.So far, my experience with configuring and administering our phone system can be summarized with this general statement:I find the system has been engineered to meet a lot of varying needs; however the quest of accommodating many needs actually makes things complex when sometimes you want simplicity. Please note, I'm talking generalities here and I'm purposefully not mentioning a specific area or question.  I find a lot of times when I configure something one way I either have to sacrifice something to achieve it, or I create new issues in the process of arriving at a solution for the original problem. That being said, how do I go about either requesting new features so I can make things better for myself and others?

We are a non-profit and a victim service provider. Do we need to create a brand and campaign to use SMS?Thanks!

Hi,Ich habe das Problem, dass ich keine Anrufe auf einer anderen Leitung zur Zentrale holen kann (wenn die andere Leitung nicht besetzt ist). Ich habe keinen Schalter gefunden, der dass bewerkstelligen könnte.  Kann man dass einstellen, und wenn ja wie?

We confirmed that both Safari and Chrome have mic access but there is no sound when she tries to record.  The mic works on all meetings.  What are we missing?

Can someone help me get my W60B setup?