Phone

User will sign in to the Salesforce softphone, they'll make a few calls and then will have to login again and refresh the page all over again. Does this happen to anyone else? 

Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom need me to receive post and do something with it, like sign something and post it back? Can we not register and use Zoom Phone like Skype with never having to deal with a postal service, instead using email?I'm looking at the Regional Unlimited package as I don't see a benefit in signing up for the Global Select package, or am I missing something?

Hi, In a school setting how does one set the emergency address?  We have set this address as our Main Building but is it possible to be more precise?  For physical desk phones I suppose you can change it in the settings for each phone, but the problem I'm running into is the emergency location is mapped to an extension and many of our employees use the soft phone.  So narrowing down their exact location becomes more difficult.  I'm wondering what others have done or if you have any suggestions?

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.   Mark you calendars:   📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts.   📆 September 10 - Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions!   📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it!   📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration.   📆 September 24 - Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experien

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing up.  In the Zoom mobile call history, there is also a message that says "The calling feature in this application has been disabled by your administrator." I've updated the application and restarted the device and for a while they can make/receive calls but then the issue starts again. I've matched the user's settings with someone else that isn't having any issues and the pop up still displays. Any help is appreciated!

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.

Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number?  We have a department that has high turnover and deals with the public for processing government paperwork.  We want to prevent the use of their personal line to send/receive faxes as that may allow missed filings if submissions come in after an employee separation occurs.  Plus when that extension is re-assigned it may go to another employee that doesn't need to fax and we want to avoid that number being circulated and the new employee receives a bunch of annoying inbound fax attempts.

We are just migrating from another provider over to Zoom Phone. On our old provider, we have 1 phone number configured to send email notifications to a group email address when new SMS messages are received so multiple team members are aware. I've learned that Zoom Phone does not support email notifications for SMS messages, which is really strange. With that said, I did find there is SMS capabilities for auto receptionists and call queues that may solve this problem, but sales said we'd have to buy one Zoom Power Pack license for every Zoom Phone user. We have 8 users. That means $200 just to have multiple users notified when we receive an SMS message. That's more than we pay for our entire Zoom Phone system right now and seems ridiculous. I'm hoping there's another option here for such basic functionality. How have you notified multiple users of incoming SMS messages?

Hello,I registered my LLC two months ago today and submitted my 10DLC brand the same day and it's still pending. How do I get this looked at/who do I have to talk to? Thanks!

I am on the Zoom Phone Pro Global Select Unlimited plan (with an assigned international number for South Africa). Does anyone know if this allows me to make unlimited calls to SA ? Or will the cost of calls be on top of the monthly plan costs ? Alternatively, what is the most cost effective plan to call SA ?Any help greatly appreciated. Thanks

Hi,We are looking for a way to have a phone automatically dial an extension when the handset is picked up.The use case:A waiting room in a medical facility. We want to install a phone in the waiting area so that when someone picks up the handset, it will automatically dial the nurses' station. Thanks! 

Hi we have a main phone auto receptionist that will direct dial some call queues, but for others, we want to leave a dialback option, so that when a user makes a selection, if they change their mind they can return to the main menu and make a different selection.The only way I'm finding to make this happen is by setting up a secondary auto receptionist for those lines (I would love is there was a better solution at this level). In doing that we have a scenario that runs somewhat like this:Main IVR: Customer selects 3Secondary IVR, "You have reach team 3 who handle the following types of calls (e.g). Please stay on the line while we connect you or press 1 to return to the main menu or 0 to leave a voicemail."Auto IVR message (that we would like to remove) "if you know the extension of the person you are trying to reach please dial it now or press zero to return to the operator...please wait while we connect your call."This IVR message is confusing customers, many don't realize that the

We are a bilingual organization (French/English) based in Canada. When configuring voicemail greetings and auto-receptionist messages in Zoom Phone, we are currently required to create audio files manually because the text-to-speech (TTS) tool only allows us to choose one language/voice at a time.Our need: We would like an option to concatenate or alternate French and English within a single text-to-speech greeting, ideally with:The ability to select different voices or languages within the same audio message (e.g., first section in Canadian French, second section in Canadian English);An interface optimized for bilingual organizations, where we could easily create professional, seamless dual-language greetings;Compliance with accessibility and official language standards in Canada.Currently, combining both languages requires us to make external audio recordings, which is time-consuming and less flexible for updates.This improvement would greatly benefit all bilingual Canadian organizat

Hello, We are looking to setup an escalations support line for our customers. Is it possible to give out a phone number that would be a conference call where multiple support agents could then answer and join in?  Thanks!

Hi everyone,  I would appreciate your input on this issue.We use Yealink T58W phones; these phones are constantly rebooting for firmware updates.When the firmware reaches 40% the phone reboots and does the same thing again & again, not stopping.Reached both yealink and zoom.They are not able to find the resolution yet.Is anyone experiencing the same issue?Also, on the Yealink phone, the admin/admin credentials aren't working for me.Did a factory reset as well. Best Regards,Manoj

Hello, We are getting setup with Zoom Phone and we have a few Yealink desk phones. Does anyone know how to add contacts from within our organization who use Zoom, so I can have them on my phone with their Zoom presence?  Thanks

When I get an SMS or a voicemail on my Zoom workplace phone account, I want the system to send me an email alert. I'm used to Google Voice doing this, but just switched to Zoom phone. Please tell me there's a way?Thanks!

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them. Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom.  Apologies for not knowing what all the official technology terms are, I am not a tech person.

I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the work we've done to make our campaign legitimate. It's frustrating because we don't use Zoom texting for any commercial purposes anyway- we rely on it to communicate with our clients. Below is the message I got with our most recent campaign rejection:Upstream CNP declined sharing request for campaign CWIOFGR. Explanation: Opt in message does not have brand or disclosures, Inadequate details on website consent methodI left the Opt-in Message as it was when I submitted the form (Zoom automatically creates it for you, and I would assume they do so with the appropriate requirements in place) so I'm confused as to how that could be the issue. Here's the message: "Text START to receive text messages from [our org name here]. Message frequency ma

Hi,I have a Zoom Phone subscription but am unable to receive SMS messages. This is a critical feature for me as I need to receive OTP codes.I’ve also noticed that I’m not receiving callbacks from certain companies, which I suspect may be due to my IVR setup.Could you please advise on:How to enable SMS on my Zoom landline number (0161 – Manchester UK area code).How to configure my IVR to allow callbacks from external numbers such as from eBay / Amazon etc.Thank you for your help.

Hello prior to upgrading to the app version 13 when a call use to come in and i was on the other line it would display on the phone. Now it displays on the phone and this loud sound constantly till you answer the call. This leads me to not hear the people i am on the call with. How do i turn this off. 

I am a single user using zoom full time during my business day. There is no need whatsoever for 99% of my calls to ever be recorded and the prerecorded message by zoom about recording is too long, too impersonal, and scares off potential callers. I've spent hours attempting to reset the recording options to no avail and it still is apparently recording and even if it isn't recording it's playing that stupid message every time I dial. How do I put an end to that or as a minimum record my own message referencing recording?

One of my users cannot answer calls from the lock screen on his Samsung S23. If the phone is unlocked he can answer calls just fine but when the screen is locked there's just a progress circle animation that says please wait. We tested this on a Google Pixel and there was no issue answering from the lock screen. Any insight on what may be causing his problem?

Hi, I am trying to get the zoom phone subscription because I am moving to Zoom from skype. But every time it shows error 5613 and I am still unable to get the subscription. Anyone help please!

The Voicemail tab has the ability to mark messages as "unread" but the SMS tab does not. Often I get an SMS and need to check it to see if it's an emergency...and if not I want to mark it as Unread so I remember to check it again later. Seems like a pretty standard feature...and hopefully easy to implement. Can this be added? Also hoping to get some thumbs-up here to help Zoom realize this is of value. Thanks!