Phone

Hi, I'm a staff working overseas and remotely relying on VPN. after I log on the Zoom successfully, I wanted to try if the phone call functions good or not.Current issue is each time I make a call, the application frontpage will show the problem with connection, but I know my connection should be fine with other apps or websites working. wonder if anyone has experienced the same.  my work relies much on the phone calls, nothing can be going on now.   

Can we integrate Zoom phone with Avaya Session Border Controller Enterprise?

For the last week one-tap mobile immediately disconnects.  I have the dial in number, two commas, the meeting ID and end with "#".  The call drops.  Does anyone have an idea what I'm doing wrong?

I don't understand where the contacts come from on your zoom phone mobile app.  I have some employees that have all their personal contacts from their phone, some employees have all the people in our organization in contacts, and some employees have nothing. The reason I'm asking is we are trying to figure out how to forward calls.  When an employee wants to use the mobile app to forward their phone when they're sick, they click on their more button in the bottom right, click on phone, click on forward calls, forwarding contact, and then search in their contacts.  Some can find our receptionist queue or auto attendant in there and some can not.  It seems so random.  How do I ensure everyone has our auto receptionist and reception queue in their mobile contacts?

Hi  Can someone please help me . we are going live with Zoom phone soon and i have assigned phone numbers and ext to 20 users . so each have there own log on . We have two company phone numbers that i am currently getting ported over but my question is if an employee logs in on there mobile phone and the desktop , how when someone rings the company numbers does it reconsige to go to that employee . im confused  

Hi! our organization has one zoom phone line that goes/answers to my cell phone number. I want to change my cell number to someone else's in the organization. how to do this?thanks!

Hi team. I have been dialling in ( via phone ) to a zoom session within my country Australia. I am about to travel overseas to Fiji. If I dial in from there can I do that via wifi for free or will it be the cost of an international call? Thank you  

In need to record a greeting and voicemail msg for our callers. Can someone direct me to the appropriate place to learn how to do this? 

Does anyone know if you are on zoom phone but your desktop is locked does the zoom phone on the computer still ring 

Hello all, I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities. In working with RingCentral, I noticed that registration fees, campaign fees, violations for non-usage, etc. are all billable events. With Zoom Phone, I don't see any mention of charges, and it looks like Zoom will proactively delete any campaigns without phone numbers assigned after 60 days so that there are no charges? Am I missing something? If not, Zooms process / lack of little add-ons seems much smoother, but I wanted to make sure I'm not missing something! If there's the risk of 10DLC/SMS charges coming in the future, I'll likely just disable Zoom Phone SMS to avoid possible issues. I'm not a volume texter, and my closest clients have my personal cell anyway if a text is needed. Thanks for the input!

@api.get("/oauth/callback", tags=['Integrations'])async def callback(request: Request):    authorization_code = request.query_params.get('code')    token_url = 'https://zoom.us/oauth/token'    payload = {        'grant_type': 'authorization_code',        'code': authorization_code,        'client_id': CLIENT_ID,        'client_secret': CLIENT_SECRET,        'redirect_uri': REDIRECT_URI    }    try:        response = requests.post(token_url, data=payload)        response.raise_for_status()        access_token = response.json().get('access_token')        print ("Access token: ", access_token)        if access_token:            # Save the access token in your database or perform any other required actions  &n

How do I change the outbound caller ID for all users?  I don't want their direct phone number showing, only either their name or our main company phone number.

I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, that SMS doesn't work beyond the set phone hours. What is that about? AND there are no separate features to manage SMS apart from other phone features. This service is not as dynamic as advertised.

Hi all. Need you expertise 🙂 When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the issue. Weird thing is that, calls coming from cell phones have no issues at all. Really appreciate you help

Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to.  This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls.  For the life of me, I cannot figure out how to accomplish this.  Can anyone help me get this done?  Thank you!

Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call queue settings have send to voicemail after 60 secs, does the member's phone ring for 60s if the call came though the call queue, and direct calls to the member only ring for 10sec before going to their personal voicemail?

Hey all, We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST. Any ideas where this could be specified or changed in the zoom admin console? Thanks!

hablaremos 

Hey all,  Has anyone had an issue where their users couldn't use the dial pad during the call?  Eg: when navigating a company's answering service. press 1 for....  Any help would be greatly appreciatedLiam

Not sure if I posting in the right place... When a colleague calls me on Zoom, I get notified via a window that says who is calling, and also a ringtone on my laptop. If I am away from my desk, I obviously don't hear the desktop notification and at the moment that same call doesn't come through on my iPhone..Zoom App is installed, I'm logged in, and notifications are on.What can I do to get incoming calls on my phone, as well as my laptop? Have had a look around and can't see any answers, not is there an obvious option for this in settings

We want to restrict users to forward call to international number and only restrict it to user's country code phone number. This is to avoid abuse for international calling by using call forwarding.

I have a lobby phone (common area) that i dont want customers to be able to make external calls with.  Is there a way to restrict a phone from making calls to external numbers?  I have tried the block external numbers but that only seems to work for inbound calls from external numbers.

With the last update the of Zoom Phone Appliance app for the Yealink VP59 (5.14.2 (2889)): 1. Desktop Call Control when Connected to allow Remote Dialing from the desktop now makes the Zoom desktop app Active as if it were included in the Call Handling for the User (even though Zoom Desktop Apps is not turned on for the User). This causes the Zoom Desktop App to show incoming call pop-ups and sounds. It did not work that way previously, and kind of defeats one of the purposes of using Call Control. 2. Invited Contacts (labelled as External in the Zoom Desktop App), are showing up on the Yealink VP59 ZPA interface in the list when you proceed to transfer a phone call. Previously, this was only the External Contacts set up on the Zoom web portal under Phone System Administration > Company Info > Account Settings > External Contacts + the Internal Users Extension Numbers and they were presented in alphabetical order. Now the list is seemingly in random order. &nbsp

I want to get rid of the voice in English when I start calling, is it possible?

Good day,My company wants to add a "Call Us" capability to its website and mobile app, so that customers can call the call center (3-5 people) via an IP call directly to their mobile phone or fixed call center equipment.