Phone

We want to verify who in our company has gone in and set up their voicemail. Is there a way to run a report or verify who has or has not set up their voicemail. We are using desktop client on the latest version 5.17.11 

I accidentally completely deleted a phone number that was linked to a user. I also deleted the user from the system. Can I retrieve the same phone number somehow?

In the December 18 Release notes for Zoom Phone - dot point 4 notes:Zoom Phone for PWAZoom Phone admins can enable Zoom Phone for PWA on their account to allow their PWA users with a Phone license to make calls and send SMS from their Zoom PWA.I am relatively new to Zoom Phone and the Zoom account owner for my business (which I assume allows full administration ability) and cannot find the option for admins to enable Zoom Phone for PWA on their account. Could one of the experts please assist with finding this setting in Zoom Phone Administration. We are using the Zoom PWA for our Chromebooks and having Zoom Phone access is a feature we have been waiting for since it was advised for Q3 and was shown in Zoomtopia presentation.Thank you for the assistance,Bradley Flick, Sydney Australia.

Hello dear community,I'm looking for a way to prove that I own a specific phone number for a partner.This phone number is a zoom-phone in my fleet,Which document can I get, that state that my company own this number ?Thanks for your help,Have a good one.

Ispector Verification Menu.

Hi all,I'm after software that would ideally do the following: - Phone user picks up a call (probably via a desk phone)- User is also logged in to Zoom on their PC, software launches with details of the incoming call (time and caller ID info) - Receptionist enters a note/message with the option of sending it to the appropriate user via email or software popup etc. Any ideas on how best to implement something like this in a small office?

Currently, there is no option to turn off the ability to receive SMS messages. We would like to be able to send text messages, but not receive them. There is already a simple option to turn off incoming Voice calls but not one for SMS. 

How do I remove the main company phone line?  I just want it to direct dial the number I have...  All of the support walk through tools keep telling me I have to do it during setup... It's already setup...

Hi,I have two Poly Edge models:E100 and B20.I want to configure them to automatically call a specified number when they go off-hook. I successfully set this up on the E100 using the following insert command in the configuration file through the GUI interface on the phone: https://ip address of the phone/call.autoOffHook.1.enabled="1"call.autoOffHook.1.contact="8800"call.autoOffHook.1.protocol="SIP"```When the phone goes off-hook, it automatically calls 8800 on my line 1 registered.I need help to do the same thing on the Poly Edge B20, but I can't find the configuration file on this model even though I have access to the GUI interface. 

こんにちは。chromebookでZoomPhoneを利用したいのですが、インストールできません。Zoom自体は利用できる状況となっております。そのChromebookでZoomphoneが利用できないのか、別の課題があるのか​​をお考えさせていただけますと幸いです。

Does anyone know of a way to hide the main site for the caller ID outbound for users except the site that they work at?

Hello everyone, I am needing some clarification (hopefully from a Zoom employee) here.  I have a Common Area named "Break Room" and I am wanting to be able to assign that single Common Area on up to three different Poly CCX 505 phones.  Is this somehow doable perhaps with a back end engineering change/request?  When I try to assign the Break Room Common Area to more than one Poly CCX 505 currently, I receive the message of "This common area phone license is currently in use, continuing will log out the other device from the account."  So, any feedback here would be immensely appreciated. Thanks!

How do we boot agents from Zoom phone?

Hello Everyone,May I please inquire if there's an ongoing outage for zoom phone Location Canada

Is there a way to return to a GENERAL voicemail box if routing to an operator with no answer?  Right now it just dumps to the Operator's personal voicemail, but I would rather it return to a general voicemail box for access by multiple people.  Any help would be greatly appreciated.

I paid the US and canada Phone  subscription today APR 30,2024 but my account still shows as basic. I cannot make or receive calls and I'm unable to reach technical support over the phone because BASIC (which is the plan my account still shows) does not support it. Does any one knows how to fix this issue?

We have two sales reps and overseas and we are able to call their zoom phone from our cell phones but they are not able to make outgoing calls using their zoom phone. Any assistance to get this set up correct would be greatly appreciated.

Hello, I am a Zoom admin for my company, and a user reported that a business partner's phone number is incorrectly labeled as SPAM. We currently have SPAM Protection >SPAM Marking Options set to Auto-Mark SPAM medium sensitivity. Can I manually mark this number as not SPAM?  Thank you, 

We have not canceled a subscription on time, 6 days have passed and you want to change the account to the company's domain. We need this account to be able to be associated with the domain to be able to use it.

Are there any APIs or methods accessible that would allow us to send bulk SMS messages directly from our CRM system? Additionally, are there options for integrating Zoom with our customer or client phone systems?

Hello!I have been using my Zoom phone to send SMS since October 2021. Starting on 2/28, I have not been able to send texts. I am not receiving any error messages, but when I text my personal phone, a friend, etc, the texts are not being received. I can still receive texts to the Zoom number and make calls. I can also text other Zoom numbers in the company and those do go through. Any advice on how to fix this? Thanks!

I have a user who I have added the SMS feature on their profile. We add the SMS feature by user and I have added their number to an existing campaign. I am able to send the user an SMS message without it being rejected. The tab is still not appearing on Zoom phone. The user has checked for updates and signed in/out of Zoom and still nothing. I added another user recently following the same process and did not experience any issues. Any ideas on where else to check?  Does it make a difference if the user has a basic license vs being fully licensed?

I'm trying to find info on permissions to dial a certain extension. I don't seem to find any info on the knowledge base.  We've created an InformaCast device under Phone System Management to access InformaCast's DialCast feature that allows to send an All Call to all (or certain) speakers.  We only want school office admins to be able to dial that particular phone extension.  I can't seem to find info on how to create those permissions. 

I am logged into my Zoom account on my phone. I have notifications turned on and my phone volume was turned on. My zoom sound started going off as if a call was coming in but there was no call coming in on the app, the phone, or anything like that. I've checked on my computer and there was no missed calls either. I even checked my activity log and there was nothing there. What is going on - why is my Zoom haunted?!

I'm setting up my Auto Receptionist, and I want the Auto Receptionist to gather the caller's phone number and send an SMS message with a direct link to the scheduling page on my website. Something like this: Press 1 if you want us to text you a direct link to the scheduling page on our website. Is this possible? If it is, how do I gather the phone number?