Phone

Hello,I am our account admin. We have an SMS Campaign established which is not full. We have one phone number that requires to be added to it, but every time I go through the steps to add it, it gives me the message that it takes 24 hours. So I check back and it's still unverified. Can you add numbers to a pre-existing SMS Campaign? If so, any thoughts on why this one number (that has been a part of our system for a long time) won't add?Thanks 

For over two years, I was able to use my organization's Zoom SMS feature. All of a sudden, I started having issues with being able to send any text messages three weeks ago. I imagine it is also affecting my ability to receive messages as well. My organization opened a support ticket about the matter two weeks ago, and I am still waiting to hear back.  Has anyone else had this issue where their SMS feature randomly stopped working as expected? 

I'm a single-person business using Zoom for meetings and for my phone. Zoom is linked to Outlook, so it knows when there's something on my calendar whether it's a Zoom meeting/phone call or not.  The problem is that Zoom won't ring my phone when it sees any event on my calendar. Since I have to block off time on my calendar to get work done for my clients, it's now not letting the phone ring for large chunks of the day. Where can I find the correct setting to turn this off, so that the phone always rings unless I'm specifically in a Zoom meeting?

I have a call booking system set up, people can book calls every Tuesday and Thursday. However, is there something I can do to disallow people booking on the same day? Sometimes we don't have enough time to setup and prepare for a call, I'd like people to book a couple days in advance. 

I have a couple users with Android phones that when they are on a call on their cell phone and receive a call on their zoom app it will ring through the earpiece and they cannot continue their native call until the zoom call is disconnected.  Any help would be appreciated.

Does anybody know if there is a way to set a spend cap for overages on Zoom Phone? For example we have unlimited local calls, but international calls are chargeable. This is fine, but I'd like to know users couldn't inadvertently rack up an enormous bill.

Is there a Zoom Support number for Canada?In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found. This is also a follow-up to a pervious message I posted which I thought the solution offered might have helped but the situation is going from bad to worse as I still cannot sign-in from a second computer and now I find out Zoom does not recognize our paid account. To resolved this I tried to change that sign-in email address because when we initially opened the account, we overlooked to change the sign-in email (which I do not have access to). However, the message that comes up when I try to change the 'sign-in email' is "Email xxxxx has already been used". I'm not getting anywhere. I can't get phone help because Zoom assumes our account number does not exist.I need a solution.

Inbound call from PSTN showed "the number you dialed does not exist ". And Zoom phone is our hot-line.This issue severely impacted our service. 

How do I get the details of the monthly charges on my invoice?  I'm wondering why it's going up each month.  The invoice does not show.  I can't find an article to help.   It's a loop of the same articles that don't answer the question.  The Chat did not help.   Can't I email someone or speak to someone live?  I need an answer sooner than later.

Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community. We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom Phone, but the invite email never arrives. I've pressed the resend email multiple times, and the user is stuck in Pending. I've deleted the invite, re-added the user and the invite never arrives. So now we are paying for a Zoom Phone licence for a user who can't even get into Zoom. I've seen similar threads where the solution is to contact support. I'm not sure why support needs to get involved -Does resend invite not actually re-send? How do we submit a ticket or contact support?  

Does anyone know a way we can randomize the hold music? Instead of having one hold music it can ran

Does Zoom offer a hotline feature for desk phones?  If someone picks up the handset it should automatically dial a preprogrammed number.

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?Seems like zoom only can acess the contact only in the mobile , not Office 365.Cause sometime I need to arrange the meeting via mobile and need the email address details from Office365 app.

why does users phone calls drop after 15 minutes 

The Poly Rove 40 is listed as a Zoom approved device but it is not listed in the Poly model drop down in Phones & Devices.  Do I need a base station to make this work?  How to I provision this device and assign a number?

Hi, I hope you are doing well. 🙂 Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)? I only need to receive calls from the United States, and I live in the United States.So I assume there are no additional fees to receive calls as long as I am in the United States. But how about when I travel outside US? For example, if I am on vacation in Brazil and a client calls me from the US and I answer my Zoom Phone, is there any additional fee?  Thank you in advance for clarifying this. Cheers, Bobby

Hello i just purchased zoom package for my business. How do I set up the company main line ? i skipped that step and now it wont take me back.

Hi Team,  Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section.  Can someone brief me  and few scenarios as exact match or approximate match rule. 

Hello, I am having trouble making calls to a specifc client organization. All other calls go through. Any thoughts? 

I recently started taking online classes and in the last few sessions, everyone else can see the hosts screen when he starts sharing except me, all I see is a black screen but I can actually see his mouse cursor moving around the screen but nothing elseI only have access to using one device which is my android phone and I've torn through every setting, tried reinstalling the app but nothing changes, please help me

I am selling a spare Poly CCX500 to a friend who wants to have a zoom phone. When I remove it from my account in the settings I get a message that "plugging it back in will re-add it to your account" Does that mean when my friend goes to set it up he will get the "this phone is already registered to another user, you must send pictures of the phone in your possession to support"? Is there a way to avoid that safety dance? I haven't been overwhelmed thus far by Zoom support customer service" Thank you, Seth

We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab). We changed the outbound caller ID to one of our auto receptionists numbers about 3 days ago. However when the user calls an external user, the old direct phone number still shows. Is there somewhere else we need to make this change? Thanks.

Hello, I hope you guys are doing well. I purchased zoom numbers and that time we get text messages as well now if we are trying to send a text message to someone it's denied can anyone, please give me a solution how to activate the text messages?

Good day, we are in the process of setting up our voice network but we have decided to go ahead with using zoom as our main form of voice on our network.  I am wondering how should we configure this.. should I have to configure a port on my firewall or should I just create some sort of policy with a vlan to allow voice traffic?  Also, we are not using physical phones since its a bpm.  Thank you.   

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