Phone

I have zoom health business account. For few months now every now and then I would get "message could not be sent" error when I try to send SMS to my clients.  Any idea how to fix this? Thanks. 

How long does it takes to approve my Zoom Phone Sms Campaign,I already fill out all details needed

Is it correct that any sms / texts with Canada are exempt from this new campaign that needs to be created and approved?

Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). However, we would like the option of recording some calls so they can be transcribed when needed. We know how to do this on the desktop app, but I need to figure out how to start and stop a recording on our physical desktop phones. For example, is there a code like *4 we can press to make it start recording? Does anyone have any experience in doing this?

I received a notification that "one of your 10DLC Campaigns is in a Rejected status. Please see the details below:Your privacy policy mentions that you share consumer personal data or consent with third parties / affiliates" My question is what do need to change about the privacy policy to satisfy the requirements for approval? The email says to refer to  this document but it contains no information regarding the particular rejection reason i received. 

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am following the steps as instructed (added the phone, downloaded and installed firmware, did a factory reset, added in the provision URL). But when I test it, it says the provisioning failed and it shows the phone offline. It also says that a factory reset is needed to provision, but I have done that multiple times now. All three of the T48S I have tried have failed. I can access the phones via the Yealink web interface, so I think they are working correctly. I am just not sure why I can't get them to provision. Any help would be greatly appreciated!

I'm a one-person small business.  I have two phone numbers and two phones in the office.  I'd like both phones to receive calls on both numbers but when I go to assign my numbers, it looks like it will only allow me to assign one of the two numbers to my user account.  How to I accomplish what I'm looking for?Redacted screenshot 

Hi,Please could somebody confirm if SMS is available via Zoom in the UK as of yet?Thanks

Hi, can anyone tell me if its possible to set normal business hours (m-f 9am - 5pm) to send all calls to voicemail outside of those ours except certain numbers? I want any customers that call my shop before 9am or after 5pm to go to voicemail except certain specific numbers from my business clients which I want to ring through to me during out of hours, can I do this? Thanks! 

1. How do the sequential and rotating method work?  2. How to call an extension without showing a pickup in the group?

Hello! I can`t change language on IOS on Russian or Ukrainian one . Could you please assist ?

We have it setup to where when we get a voicemail to the main line an email goes to me and to my boss. However, the email I receive includes the attached mp3 of the message whereas my boss only receives the transcription without the attachment. Any idea why that is and how to go about fixing it? Thanks!

I need to find out my zoom phone SIP registration to set up my new Mitel Mobile Link device.

Zoom phone line keeps dropping - all calls go directly to VM. I have restarted my phone several times and it works for an hour or so and then drops the line again.All attempts to contact my Account manager have failed to resolve this issue.Ticket request for help is now over 24 hr old and still no response.Is customer service always this unresponsive?what does it take to get help?

I got the reminder email from Zoom about "Upcoming Changes to SMS" that seems to imply that my SMS messages won't be delivered by mobile carriers after Feb 1, 2023 -- unless I "register my brand" and "assign my Zoom Phone number to campaigns".  The Support article referenced says "10DLC campaign registration is required by U.S and Canada mobile carriers to enable business to consumer (A2P) messaging". If I'm just one guy with a couple of phone numbers (a main line and a personal line), will my SMS messages to my clients stop working 2/1/23 if I don't "register my brand" and "assign my Zoom Phone number to campaigns"?

Hello, I am having an issue with having my customized personal greeting to play when I miss a phone call.  I have uploaded my personal recording, I have selected what I think is all the correct settings, but it still plays the generic greeting.  What am I missing here.. this should not be so difficult to set.  Any help would be appreciated.  

Hello All - my company has just switched from 8x8 to Zoom Workplace calling and we're experiencing an odd occurrence with our cursor. While typing in a different program (ex. typing an email in Outlook) our cursor will move from Outlook to Zoom when a call comes in. How can we prevent this? It just happened twice while typing this question! Make that three times. It's very inconvenient and I'm sure it's probably a setting, but I can't find a solution. Help!

Hello everybody. I have a problem,My headphones and microphone work fine when I do anything except zoom calls. Even when I use zoom meetengs or go into settings to test my microphone and audio - everything works very well. But as soon as I press the call button - it goes dead. I can't hear the party, the party can't hear me - it's just a vacuum, even when I say something the microphone on/off button shows that my microphone volume is there, BUT - still a vacuum. When I listen to the recording of this conversation - it turns out that someone was talking to me, and there was even the sound of a bell ringing, although I couldn't be heard....Reinstalling the app, changing settings, restarting the computer - nothing helps.Please help me because it`s really important for me,Thank you !

Haven't found this in the support pages--can I transfer my zoom phone number to another service provider?  If yes, do I need to do anything on the zoom side or just initiate the transfer from the other service provider?  Thanks!

We have a colleague who has zoom installed and try to open zoom meeting from Outlook calendar gets this prompt but when click on Launch Meeting it does nothing.  Please advise on solution.  We have uninstalled zoom and re-installed but still same issue.   We also restarted the phone but still same issue.

I Pay the license Zoom Workplace Business, and it has not arrived in the email so I can install it

i just make call and received msg this service is not in your calling plan but i buy the plan in 15$

I have purchased the phone unlimited system, but everytime I go into my account it just says that I have basic.I am unable to make calls, or see the phone option in the web app, I am able to call the number and have set up the voicemail, but I am unable to access any voice mails. Does anyone know what I may be doing wrong?Does 

I've read through the approved hardware list and am still confused.  The Cisco video capable phones all appear to require a firmware update that will ultimately disable wifi functions and the Yealink video phones all seem to have Note B which states that the SIP function will not work.  Please Help!  Looking for easiest possible setup!

We're currently experiencing an issue with our call queue setup on Zoom. We have it set to simultaneous ring, and it calls the agents for 30 seconds. However, after the initial ring, it doesn't call the agents again, and the customer remains in the call queue indefinitely. Is there a way to configure the call queue so that it continually calls the extensions until someone answers? Any guidance or tips would be greatly appreciated! Thank you.