Phone

I bought a number on Zoom and redirected the number to go straight to my main phone. But can I have it where people calling the new number receives a different voicemail than if they called my main phone directly?

A couple of us in our company are having a problem with zoom phone. Others are not having this issue although it appears ours are configured the same way and are in the same position so they use the system the same way.. When I click the phone number listed in salesforce and zoom phone dials, Zoom forces SalesForce to do a search and takes me from the account or opportunity screen to the Contact screen. Sometimes it can go through several screens to get there and if there is no contact with that number it just kind of leaves me off in a screen showing a list of possibilities. This is a problem because I usually need to be in the opp screen and it can take some time for all the screen switching to occur and then more time to get back to the proper screen. Any help is appreciated.I am using a Macintoshbook Air and software and OS are always up to date. This has been a problem from the moment we switched to zoom phone. Our company is a mix between Apple and PC laptops. 

iOS 17.5.1, iPhone 13, Zoom version 6.1.1. Zoom spontaneously called a person (in the recently called list) several times. Has anyone else experienced this? 

We have Zoom Phone and have the app installed on multiple mobile devices.  However Zoom is not listed as an option when tapping on a phone number on any of the devices.  The call goes out via the default phone app on the phone.  Any insight into how we can configure this would be most appreciated.

Hi All, I am halfway embarrassed that I can't figure this out, but here I am regardless.  For the life of me, I cannot figure out how to add an external phone contact to zoom so that it is visible to everyone in our company. Example:  When I type in John Doe Company in the phone app, it brings up the saved phone number for John Doe company, an employee can click on it and it calls externally. The probably is, I can't figure out how to add a new one.  If I want Jane Doe Company at xxx-xxx-xxxx I can add that to my personal contacts, but no one else in the company can start typing jane doe and have the contact card come up for them.  I'm sure there is a way to do this, but I need help figuring it out!

I can't figure out how to set a notification when I get a SMS.

I am the sole user on this account (have a basic license).  I am getting a notification that says the account is inactive and to contact the admin - I cannot make calls. I am the owner and there isn't an Admin as far as I know. I am the only one on there.  Any help on how to fix this would be immensely appreciated!

Hi All, Would need your help please how to set-up the phone module to work properly.I can't make calls, saying "not included in my plan" however my colleagues with exactly the same set-up can make calls.Also for them below the keypad a full phone number appears, for me only 3 digits.If anyone could help would be much appreciated. Kindest regards, M

Hi, I just wanted to check if it is possible to assign one specific email address to receive our Zoom Phone voicemails?

Within a Zoom call queue is it possible to disable the requirement that requires uses to 'release a conversation' before other members of the queue can respond to the SMS?  Thanks in advance!

Hi Zoom Community -- My company is an authorized Social Security partner, providing services to benefits recipients. We can only store Personally Identifiable Information (including call recordings) on local machines or encrypted in the cloud. It doesn't look like Zoom provides these options for call recordings (unlike meetings & webinars that can be stored locally).  Are you aware of any solution / add-on that would allow us to store recorded Zoom calls locally? Thanks!

I want to have one phone at the office and one at home that I want ring at the same time; there would only be one phone number for both phones.I have been told this is called twining a phone. Does anyone know if this is possible with Zoom phone?I have a Yealink MP56 and have not bought the other phone yet. Any advice or commentary would be great.

Hi, I cannot use phone number functionalities even though I have an account. Can you help with this?

i recently purchased the basic phone service through zoom but I am not able to make any outgoing calls nor can i receive any incoming calls using the phone number zoom assigned to me. please advise on solution to this problem. 

To all, I have just joined a law firm as part of their IT support and some of the attorneys in the firm have not been saving their SMS messages with their various clients in their zoom meetings.  Is there a way to recover text messages (up to 3 years old) using an existing web api (format shouldn't matter) based on a cell number? Or perhaps by some other approach?

I set up and provisioned two Grandstream GRP2602W desk phones on the same LAN.  I now need to move one of the phones to a different network, which requires the admin password.  I am the owner of the Zoom account and my Zoom password is not accepted.  Neither is the default password on either of the two desk phones.  Grandstream support tells me that, if the phone has been provisioned, I (the admin) should know the admin password.  Any ideas on where I can determine what "other" admin password was set during the original provisioning?  Thanks.

We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center. Joe

I simply do not understand why it is so hard to change the voice message on my zoom phone.  EVERY time I go on vacation, it seems to take forever to find out where you do it, but it never takes.  I have gone into the web portal, typed in text, it plays.  It seems to take the changes, but when I call in, it's the old message.  How long is it supposed to take to update?

Ok I've followed the written directions and just can NOT figure out how to fix this.  Not having live support really makes me considering going to another phone product.  Hoping someone here can help because I just can't make it right no matter how I try.  I've done everything as outlined in the directions and still can't fix it. Upstream CNP declined sharing request for campaign CXIJ5JS. Explanation: Brand email used does not match the Brand, Brand email used does not match the Brand, You do not have a privacy policy on your website, /Your privacy policy mentions that you sell data, Inadequate details on website consent method, Inadequate details on Inbound SMS consent method, Inadequate details on Written consent method

Zoom Workplace has some keyboard shortcuts for phone functions, like handling calls that are incoming or in progress.  The shortcuts for making calls are few and awkward.  I found that on my macOS machine, I could use command-F to search for the name of a contact, but once it was found, the keyboard access to select a phone number and dial it is very, very awkward.  Awkward as in very easy to accidentally choose the wrong number.I wonder whether people in this community have any suggestions for better ways to access phone features via the keyboard.  Maybe there are some other shortcuts I should use.  If not, I think I'll need to send some feature requests to Zoom support.

I've a call flow that has several inbound numbers. I'm looking to treat one of the inbounds slightly differently. In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this' I thought I could do something with the condition node but don't see an obvious way to do it. I know I can split that one dialled number out and do it's own flow, but would like to avoid that if possible, also need to do it without user interaction so any sort of collect digits type thing is out as well   The other option I though about was populating a temp variable with the dialled number but don't see a way to do that either.   Thanks   Mike

I learned from support that there is no way to change the ringtone for an SMS, only for phone or meetings. Has anyone else found a workaround. According to Chap GPT, there should be a way but was not specific.  Also, looking for the suggestions site to add this to! 

We would like our auto receptionist to play a message and then disconnect the call. We do not want out second auto receptionist to receive voicemail. How can we disable the voice mailbox for an auto receptionist?

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted.  Let's see what we can do to help.This is indeed noted in our resource as a current limitation.  However, we have a process for Premier(+) customers to use to submit these types of requests for our team to review for future consideration.

Does anyone know the maximum number of BYOC numbers that can be added to a Zoom Phone Auto Receptionist?