Phone

User is on latest version, they cannot answer inbound calls. They can place outbound calls that ring then go nowhere. They are using the desktop app via a laptop and there have been zero changes to network/proxy/firewall settings. The PC is 100% online. I can't find this error code anywhere. Any ideas? I do not even see 805 as an error code type on the list here https://support.zoom.us/hc/en-us/articles/360038341071-Error-codes-for-Zoom-Phone 

Does Zoom offer Mass Text Message option?

We had a user that started getting bombarded with spam calls recently. Every one is from a different number. Most are verified. She was getting like one every 30 minutes for two days straight. I had to have her turn on DND and some other client settings just so they didn't disrupt her.  I bumped the spam detection up to high and set the action from nothing to route them to VM. When calls come in I notice they don't get labeled with a new type of "spam" in the users call history until the user manually blocks the number from their client. We noticed the calls slow to 1-3 a day after doing this, but I was thinking perhaps the the bot just moved on to a new target.  Does Zoom show all calls in the users history including ones picked up by the spam filter?Do calls dynamically get detected and marked as spam before they make it to the users client, or do calls only get marked as spam after at least one user reports the number?I opened a ticket with Zoom and they basicall

I am an individual. I do not own or run a business. I got a Zoom phone so I could talk and text and hold unlimited Zoom meetings with my family across the country. My account type is Pro (Named Host). I am the Owner and Admin.Like all the other Zoom phone users, I received multiple emails about setting up a brand and a campaign so I can continue to use SMS.I don't see how to set this up as an individual (not a business).People in other threads are referring people to Setting up Zoom SMS with 10DLC Compliance for conversational messaging. That page says:If you are currently using Zoom Phone SMS as a conversational (person-to-person) messaging tool, you can follow the guidelines below to set up your campaign. This will allow you to set up your account to work similarly to how it did before 10DLC registration was required.Great! So I start following the instructions. The first step is to create your brand. Step 6 of creating your brand is:In the Brand Summary page, enter the followin

I've added all the necessary text to my website, but my campaign keeps getting rejected. The status is now pending and not being approved, even though a campaign ID has been generated. Also how can I change details, such as whether messages include phone numbers, or update the entire 10DLC name without waiting 10 days for approval?

I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail.  If anyone can help so I don't keep missing calls, I'd greatly appreciate it.  I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out!  Thanks in advance!

From a security standpoint, we are looking for a method to disable or at least create a speed bump to users clicking on links in smishing attempts.  Security software addresses this in emails but ZOOM SMS appears to be an open vector. Thanks in advance for any assistance. 

It would be nice if all search fields performed a "contains" search instead of "begins with" For example:Phone System Management => Phones & DevicesIt would be nice if the last Hex digits of the MAC were searchableSince all of my phones are from the same manufacturer, the 1st 6 Hex digits are the same. In:Admin => User Management => UsersYou must search based on the starting characters of the userid/emailIn our case surname would be very helpful. We have thousands of users and they are imported from LDAP.Since there can be jdoe@domain and jodoe@domain and johndoe@domain it would be great to search on Doe instead of going back to the GAL to lookup the email. However in:Phone System Management => Users and Rooms (Users tab)I can search on just a portion (i.e. surname) of the user ID.

Does someone know how we can setup calls to route to our receptionist, if she doesn’t pick up then the calls go to our AA?

I have Zoom Phone package.Zoom Workplace, Version: 6.1.11 (45504) I would like my company name to appear in the call recipient's Caller ID when making an outbound call.  I would also like to include it at the bottom of SMS texts, maybe with the "Reply STOP to cancel. Reply HELP for help." message that's generated. I am sure I missed something, but I have looked through the settings, googled results, Zoom help & Zoom Community and can't seem to find out how to do either. Thank you,David

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception.  We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom phone license assigned.  I set up our IVR, assigned a placeholder user extension and now want to edit that to ring the voicemail extension.  When I try to set the key action as Forward to User I receive this error message "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan."I do not want to assign a license for an extension only to collect voicemails.Short story, I need to be able to route to voicemail using IVR for an account with a basic license.Can anyone tell me what I am doing wrong, or offer a solution?Thank you   

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;do I need to be in the USA to call in the USA for free (unmetered) or can I call from Pakistan to the USA for free (unmetered) with the $15 (unlimited USA and Canada regional call) package from Zoom phone? or to call from Pakistan to the USA for free I'll have to buy the $20 package? 

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception.  We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom phone license assigned.  I set up our IVR, assigned a placeholder user extension and now want to edit that to ring the voicemail extension.  When I try to set the key action as Forward to User I receive this error message "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan.

We recently installed the Zoom Salesforce integration. I noticed when a user clicks to call a number it pops open the desktop app. This is annoying and unneeded. How do we turn it off? 

Hi all,I've been having a real head-scratcher of an issue and can't think of anything else. I'm relatively new to telephony and these systems, but recently we migrated to Zoom phone from Avaya. In our environment we have a few analog lines for a paging system, I believe the model is a Bogen PCM2000. How it worked was the line was assigned an extension. On any desk phone, you would call the extension, it would give a confirmation beep prompting to select your zone (00 for all, 01 for first floor, 02 for second floor, etc). We have 3 zones. You would dial 00 and then the paging system would play an announcement tone and then let you make your announcement.  Since moving to Zoom, instead of using the analog line back to our MDF, we are using a Poly ATA 402 that is directly connected to our network switch, and an RJ-11 line coming from the ATA plugging into our paging system. According to other documentation I've seen, I believe the configuration is set up correctly, with the RJ-

This has been really frustrating, i keep on getting different answers for zoom support. What i wanna do is really simple and shouldn't be so complicating: I have a main number with an auto receptionist for my business. (Dial 1 for customer service, dial 2 for our hours and location etc.) and one user\ext. (me). I want to be able to send and receive SMS text messages. But because the number is the main company phone number i am unable to do so:(  Any help would be appreciated.  

Can you save or print "live transcript" from Zoom phone calls? If they are automatically saved somewhere can someone please tell me how/where to retrieve the transcript?

I am unable to access my zoom phone tab from my desktop, its basically not showing up there and I'm making calls through mobile, I have tried signing out and logging back too for multiple times but still facing the same issue

Hello,    I currently have a zoom phone number and would like to know if it is possible to answer calls using my Apple Watch. Currently I'm only able to see messages on my watch, but can't seem to find a way to enable calling.   Thank you for your responses.

We are having two main issues with the transfer option on the Zoom phone calls. 1) Some calls we receive display the option to transfer and other phone calls do not display the option to transfer on our Zoom apps both on the phone and desktop. 2) When the transfer option does appear we are unable to successfully transfer the caller. Every time we attempt to transfer, we are told that the call "cannot be completed" and to "try again" later even though all phone lines in our building are working. Can anyone please provide some insight into this issue?  

We're looking to export various reports on a schedule basis. When navigating to Account Management > Reports, we can readily run reports; however, we don't see a means of scheduling these reports to run periodically. Has anyone been able to (or are able to) run these reports on a scheduled basis.  

I’m very new to the group and Zoom phone. I have customers that randomly pace orders over the phone. They have complained to me that they find the “Auto recording message” at the beginning of the call annoying. How can I turn it off. When I search, I mostly find articles about turning on recordings for meetings. Thank you

Are they any plans for a Zoom Phone / Zoho Desk Integration?    Click to call, view past calls, screen pops, etc would be super awesome.

I used to get phone calls through my cellphone and my desktop, but for some reason now it only goes to my phone. I checked settings and I have it set correctly. What should I do?

When sending texts to a group of people in Zoom, the replies that come back are not threaded in the group chat but come back individually. Is there a way to fix this?