Phone

Can anyone help me understand how this works or is anyone using it? Are all the prerequisites required? It talks about certain phones you need to have I'm just all sorts of confused. It shows having zoom phone application clients so can we page to these devices? I tried visiting with support but all they do is send me the links to the articles I've already read, but they don't really explain what the end result is. I was with a company in the past where for paging all we did was buy the ip horn and give it a license and assign it a common area, you can then call that extension and get a page in essence. Do you still go through this same process and the cloud thing is just a way of grouping them all together? 

Has zoom started letting small businesses that are sole proprietor setup sms ? 

I'm late to the party on this and just figured out that I can't send texts anymore. I never realized this was a requirement of mine. How do I create a brand when I am a sole proprietor without an EIN.  This is not required for tax purposes for my business, so I don't plan to get an EIN. I tried to use my SSN - probably a dumb move - but that was rejected. Now what do I do? Anyone? Anyone? I keep emailing support with no response. Really upset right now.  Also - how long does the approval process take??? Weeks???  I read that somewhere. 

Hi Team, We recently signed up for Zoom Phone and used the service for few days, during which we also ported in our business number. Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information. We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided. This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions. Your support in resolving this matter would be sincerely appreciated.

Hi team, my sales team sometimes experiences an issue where when dialing out the zoom phone system gives us a dial tone that is very loud and resembles the sound a jackhammer makes. The calls are still connecting so this is mainly a quality of life issue. Any idea on what could be causing this and a potent

Hello, I have a problem with my phone. When I receive a call and don't answer, the call answers automatically. How do I turn this feature off?Thank you! Karianne 

Hi, I started the setup process yesterday for Zoom Phone after purchasing a package for use in UK to trial the system before potentially switching over from our current provider. Going through the set up process, I'm stuck on the 'Select Company Number' in the 'Prepare for Phone Assignment' section.I've added emergency address for my location, selected Country and picked a telephone number - but I cannot select the Emergency Address as it's pending (which stops me continuing)... how do I progress the pending part? Do I need to verify the address somewhere/somehow? (it doesn't say).I don't want to wait a week and find out I needed to do something earlier lol Many thanks

Transcriptions of ZoomPhone recordings cannot be translated into Japanese.The default language for call queues and users is set to Japanese.Do I need to change anything else?

We have been using SMS for over a year, maybe close to two years, and never had a problem.  But just starting today, nobody can receive or send SMS messages on their Zoom lines.   Did something change in the last few days to prevent this from working. I Do have an active 10DLC campaign for all my numbers. 

I have spoken to five people, and no one knows how to switch to annual billing for Zoom Phone. I'm not sure if this is even an option. I have my Zoom Phone number set up, so there’s no way I'm canceling that number. It took two weeks to set up Zoom Phone properly. Any ideas?

Hello all,I have a question regarding Zoom Phone: I have a personal line (A), and can also receive calls on multiple call queues (B) (C) (D). However, it appears I do not get any notification regarding an incoming call or options to handle incoming calls on the queues if I am currently busy on my personal line. I can still receive incoming calls for the call queues if I am not busy. Would it be possible on my end for me to receive notifications for incoming call queues while I am busy on my personal line, or is this something only the admin can do? Thanks all!

Hi! I wanted to know if there is a way to turn off the Call Monitoring disclaimer for inbound calls. I want to keep them for outbound calls. We currently mention call monitoring and recording on the custom greeting we have so we would like to remove the disclaimer on the inbound calls. I could not find this setting and if not it should be included as a fix in future updates. 

I have Call Screening enabled along with the option to "Exclude my contacts from call screening, calls from contacts will reach you as normal."  I added two numbers to my Personal Contact list, my own cell (for testing) and my wife's. Both numbers are still challenged by the call screening prompt when calling my Zoom number. I confirmed that the numbers appear in "Personal Contacts" on both the zoom.us website and in my Zoom Workplace desktop app. To determine if setting changes had an activation lag, I temporarily disabled Call Screening and confirmed that the setting change was immediately effective on my line. Reenabling Call Screening was also immediate, however the numbers in my personal contacts are still screened. Is anyone else experiencing this behavior? Thanks!

Greetings, I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns. Is there a way to change my account?

Hi  I just set up a zoom phone and am new to this. Can not receive a phone call. It says the service is restricted or service is not available. But I can make a phone call through the app. What should I do? Thanks 

Has anyone able to solve and be able to log in after experiencing this error. I just sent a report. I am able to log in on Windows PC and Mac. Hopefully I be able to use zoom on my apple phone again. Please let me know if you have other means to solve this. Thank you. 

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone i have tried to contact support and the agent said that that's not our relevant department the internal team will work on your issue altough he generated a ticket on behalf of my issue , so what i wanna know ishas anyone got the same error like this ?is someone aware of this error so that he/she can guide me through this ?  and if internal team is working on this so how many days it will take them to fix this ?  

I am following the steps to <create the brand> for the SMS notification which came out. I everything out and I am receiving the below message. Even though we are not a publicly traded company-I chose NONE and filled out na for the stock symbol.  I can wait until tomorrow to see if this error disappears but if anyone has come across this before please let me know! 

I already have Zoom on my iPhone and my iPad. I now have a MacBook Pro and want to use Zoom on this as well. How do I do this?

Hello, now that Skype Credit is being retired I urgently need a solution with similar capabilities. I need to be able to show my caller ID when I am ringing through as my Australian SIM card number, or at least another Australian number. I am already overseas so I cannot receive a test call without paying for roaming on my phone so I want to be sure before I purchase Zoom Phone that this is how it will show up. Can anyone answer this?

I need to create a Zoom Phone project with local survivability.The Zoom support site is clear how to deploy the ZPLS, however I could find any information about additional licenses or costs.Please community,  has anyone implemented ZPLS? Is it mandatory to purchase any additional license or service?If necessary, please could you provide the SKU.Thank youKind Regards  

We had a power outage and had to make a temporary switch to a mobile number for our practice. The next day I went to switch back to a user, that option is not one of the drop-down options anymore. Tried the chat bot with a few things like: auto receptionist "route to user" not working - Bot response: Ensure you have selected a valid routing option such as Voicemail, User, or Call Queue If you have followed these steps and the 'Route to' option is still not available, please contact Zoom support for further assistance. - My statement: The route to user option is not listed on the drop down. It used to be there. - As a workaround, I used the direct line to the user (as would for an external contact). This internal user option needs to be available. What happened?

What are the options to save call recordings for people that leave the company?  We do not want to lose the recordings.  We need them for historical purposes.

About a month ago I noticed all my starred contacts disappeared in the Zoom Windows app. I've readded them several times but after a day or two they will disappear again. The only contact that does not get deleted is the single internal/company contact on this list. All cloud contacts and personal contacts are removed. Is anyone else having this problem and found a resolution?

Referring to the following community chat, I understand that I need to change the caller on line one. However, on the Zoom portal, line one is greyed out, so I am not able to change the caller ID. How can I undo that? https://community.zoom.com/t5/Zoom-Phone-System/Outgoing-Caller-ID-from-Yealink-Phone/m-p/192534