Phone

My # was supposed to be ported to Zoom today.  Now my order status simply says "Failed".  I'm uncertain as to where to go from here.

Hi there,I would like to request the ability to use a FQDN as a SBC in BYOC.Currently we only have the option of adding a IP address which means it can only be used for one tenancy. It also limits us as we cannot have redundancy n our SBC using a SRV address for instance.  

Good Day All This is my first time posting and I hope I am doing it right. Please help me if possible. Thank you in advance.  I have recently (within 24 hours at the time of this post) have my phone number ported to zoom and was looking to receive and send SMS.  After set up all configuration support agent suggested, and tested with different phone numbers, the number still cannot receive SMS. The last message from the tech support team guided me through more configurations and compliance settings.  I have completed the following actions but still could not receive SMS on Zoom Phone. Enable SMS/MMSAccount level – SMS/MMS toggled On.Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.Site level – I have no “Site” tab available under “Phone System Management > Company Info”.Individual user – SMS/MMS toggled On.10DLC ComplianceBrand name approved.Campaign not submitted.I was informed by Zoom agent that I sh

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

Hello All, We have staff that miss being able to call in to access their voicemail box and change their greeting while they are not in the office.  It looks like Zoom has a similar capability here, but it wasn't enabled by default: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068936 Has anyone enabled this in their environment?  If so, are there any security implications to consider?  How about positives and negatives after enabling? Any feedback is appreciated! Tony

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds.  I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 

Hello,  I have my Zoom VOIP set to automatically record all of my calls, but when I view them in Zoom.us there are none in the Recordings tab under Phone. Plus, when I'm on calls it says that it's being automatically reocorded, but it is not saving anywhere. Has anyone ever had this issue before?

hi im venezuelan working on a customer service my boss buy the $10 membership but i cant call anyone people , one of my questions is if my boss buy the stantard memebership i can call and send messages to people on the US or if him buy any membership still being not avaible for me to call and send messages to someone , thanks for reading 

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.   Here’s what’s coming up:   📅 May 7: Zoom Workplace (Meetings + Productivity) Open OfficeReady to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!   📅 May 8: What’s New at Zoom? (April Releases)Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.   📅 May 14: Zoom Phone Open OfficeTake your Zoom Phone game to the next l

Have not had Zoom acknowledge this yet but seems to be a widespread issue. Last Friday, all SMS messages between that day and December of 2024 were erased. On top of that, when a new SMS comes in, I see the pop-up notification on my phone, but when I open zoom the sms does not populate. I have to click the pop-up notification to be able to read it or I will miss it. Obviously, this is a major issue on both ends. Any fix coming?????

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I am in trouble while purchasing zoom phone number, they are continuously showing the same error 5613,  Please suggest some solution on it, and make this process easy Thanks 

I received an email stating that my Zoom account has been disabled due to a violation of Section 3(d) of Zoom’s Terms of Service. I would like to understand the specific reason for this action and how can I fix that asap?  

Hello I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen).  I am in need of urgent legal assistance but, as soon as I explain to solicitors that I can't give them a phone number, they stop responding to me, so VoIP is the only solution, and I mistakenly thought that Zoom Phone would work a bit like Skype (RIP), rather than it being a physical device, which is of no use to me. I signed up in desperation I'm so tired, hungry and sick that I'm not thinking straight).  This obviously isn't a business, it's personal use by someone who is trying to keep themselves alive! I can't afford to waste money, so how do I cancel...? And can anyone suggest anything that does what I need...? I have a MacBook Pro (running macOS 15.3.1) and an iPad Pro, running iPadOS 18.3.1.  I ju

We noticed that zoom system was down last week and we were unable to call at that stage. Does zoom provide a plan that can separate the desk phone and VoIP app? You can choose to use VoIP as default. But when there's a problem, network isn't working for example. You then choose to use only desk phone which goes through traditional landline. And vice versa, if the landline is down, you can choose to go only VoIP. This is an open discussion as network problem or power outage happens very often.

I subscribed to the Zoom Phone plan and believed it included call transcriptions or captions. Is it possible to enable this feature? If so, could you please guide me on how to activate it?Thank you in advance!

Hello, Is it possible to have the Zoom app and cell phone ring simultaneously but when someone leaves a voicemail it shows up only in the Zoom app and not the cell phone voicemail? Or do I need to remove the cell phone number from settings and use only the app?

After setting my Zoom phone standard auto. answer I decided to start forwarding my calls to my answering service.  My calls are not being forwarded.  When my number is called, my old standard answer is still immediately picking up.  Please help.

Hi All!  New to Zoom Phone.  We are moving from another cloud PBX provider to Zoom Phone and Zoom CC over the next few months.  We have right round 90 locations.  Our current provider has a nice feature where a Business Hours/Holiday schedule can be "shared" to multiple AAs (Auto Receptionists.)  Time zones are set at the AA level.  With this, we are able to have about a dozen Business Hours/Holiday schedules that are unique and can be assigned to AAs as needed.  Where this really shines is when it's time to update the Holiday dates.  As we roll to a new year, we need only update those dozen-ish schedules with the new year Holiday dates rather than having to go to each of our 90-ish AAs and update the Holiday dates there. Is there a way to replicate this Business Hours/Holiday scenario in Zoom Phone?  Something like a "shared" Business Hours schedule?  Thanks!

I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript.  Where do I find them to copy and paste them into a system?

Like many others here, I'm a long time Skype phone client looking to port my number to a new service. I live in Mexico and bought a US Skype number 9 years ago to make/receive calls and SMSs. I'm looking at the Zoom phone plans, and all I'm seeing are "Global Select" at $20/month and "Business Plus" at $26/month. In the forums here,  people refer to other plans "US/Canada Metered" and "US/Canada Unlimited" which are less expensive and suit my needs more, however, I can't find them on the site to sign up or read about the features. Are these plans still available? Where can I see them or sign up for them? Thanks!

So i cant get my phones to do ZTP even though they are getting ip addresses leases from my DHCP but option 66 is not working and my DHCP server is a Vm, any suggestions?

Hi everyone,I'm currently troubleshooting a recurring issue with Zoom Phone/Poly IP phones where SIP calls are either delayed or dropped intermittently.Details:Phones: Poly CCX 500 and Edge E300 modelsCall path: SIP calls via Zoom PhoneSome calls go straight to voicemail or drop without audioOther times, there's a delay before the callee hears ringingMy own test calls to the same numbers go through fineProblem seems intermittent and inconsistentWhat I've Tried:Enabled logging on the phones (set to Debug)Captured traffic using SPAN on switch portsCollected packet captures on both sides (caller & callee)Noticed TLS sessions but traffic is encrypted (can't inspect payload)Confirmed phones are updated and network is stableAsk: Has anyone run into this issue before? Any tips for:Decrypting or analyzing encrypted SIP/TLS traffic?Zoom Phone-specific call signaling insights?Additional logs or settings I should look into on Poly devices?Happy to provide more details if needed — I’m just try

Hi I am desperately looking for alternatives to Skype to call from outside the USA into toll free numbers located in the USA - does Zoom have this feature? If yes, does Zoom regular account allow calls into toll free numbers? Or does only a Zoom business account allow these calls? Is it possible to call toll free numbers in other countries from outside those countries? What are the costs to call from outside the USA into toll free numbers located in the USA? If it is possible to make these calls, where are the instructions to do so? (I do not see anything on the Zoom website). Thanks.

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!

Our ATA Poly 400 is provisioned and registered with Zoom. I connected the ATA's phone port to the door box after provisioning. I press the button on the door box after connecting, but nothing happens. The receptionist should be able to hear it, but it's not. I believe that in order for the receptionist's phone to ring, the ATA must be set up for Ring Down. Could someone please tell me how to set up the Ring feature on the receptionist's phone?