Phone

How do I make all of our voicemail boxes sync? We have 5-6 computers and a few phones that have access to shared voicemail boxes and when a voicemail is deleted by one device, it will still show as unread on all of the others.

Is there a way for me to get a report on phone users setting their phone to do not disturb or to not take call center calls?

Hello, I have an ongoing issue for users I support. Multiple users report their iOS Zoom App either drops calls, doesn't ring then shows a missed call, or when dialing out the call just ends. I have made sure to sign them out and back in, made sure cellular service is enabled for calls and same with WiFi, upgraded to the latest version of the app, and it doesn't seem to make a difference if they are in the office, at home, or using WiFi or cellular data. Any help would be greatly appreciated. 

I have installed a Zoom phone system and the corporate directory is not displaying on the VVX311 poly phones.  What am i missing?  

I downloaded the latest version of Zoom on Monday. I noticed that my personal version (app) is the newest version now. However, when I go to attend classes- which is just a link via Canvas, I no longer can use my computer audio headset. When I go to test, zoom freezes. Could this be because the school's version is not the most up to date? This was happening before as well, I was able to restart and it would work. 

Hi everyone! Has anyone been able to activate the Video Greeting and Videomail features specified in this support article? https://support.zoom.us/hc/en-us/articles/4416947198861 I don't see the Policy to activate on the Zoom Portal, nor in the Desktop Client Settings for Phone. Craig

My team members are having reoccurring issues of their calls muting or dropping if they are still using their zoom phone app and go into safari to search for something. The only way they have found to fix this is by hanging up on the client and calling them back- this is not something sustainable for us. Any recommended solutions?

     I live in New Hampshire, but there is a client who lives in the US Virgin Islands (St. Croix). They want to join our meeting in the United States, but there is no international number for the US Virgin Islands. Does anyone know the international number that will create this link?

Ray Baum’s ActThe last deadline is fast approaching — Jan. 6, 202210DLC for SMSwhat are the requirements that need to be done today? Over the next few months, we will be reaching out with more information on how and when you can submit your registration. 

I have  zoom united Pro - Meetings & Chat plus Phone service.  When I am in conference call, I cannot accept the phone call and need to allow the other person to keep the voice message.   Is there anyway I can accept the phone call and still in the conference call (Zoom meeting) ? 2nd questionIf I take additional local phone number or toll free number ($60 per year) , can  I  accept the phone call  from toll free number and still in the conference call (Zoom meeting) .  If I use  another device (phone) to accept the call from my toll free number , can I still be in zoom meeting ? 3rd questionIs there additional fees for toll free number (compared to additional  local number)  ? Thanks & regards  

Is there any chance that if no one answered the calls/call queue it will go directly to email?

Hi, Would holiday hours surpass the general business greeting prompt please? The second question is if there are two holiday hours set up and overlapping with each other, which one would Zoom pick up please?  Thanks,Gary

Trying to add our call queue extensions/phone numbers as contacts on everyone's zoom application.Would be great if they showed up under company contacts.Sure I could add as an imported contact but not sure if there is a setting to add them so users can search there contacts to be able to forward the number? 

When in zoom, I try to click on a contact from call history.  Zoom gives a Call Failure Error and saysit says my phone is connected.... Any suggestions?   

We're interested in setting up a Zoom meeting which will automatically dial a phone number for the audio. This happening automatically (without the user needing to see a prompt and dialing the number) is very important.  Does anyone know if/how we can do this? Thanks!Sean 

Hello,My Zoom account has a problem.  I already paid my account with 5 users. Although, sincerly while one of my users has been using the zoom in about 40 minutes or even earlier, Zoom suddently ended and closed.I wonder if I have any solution for this incovinient problem. Please help me. Thank you.

ZOOM won't make or receive phone calls unless I am signed on as administrator version 5.8.7 (2058) I have a couple of PC's where this is the case.  Other PC's seem to work fine.  Anyone else notice this? Is there a fix?

One of our nurses  didn't have any voice mail messages yesterday and when she came in today she had four. The earliest was from 9:15 yesterday morning. Is anyone else experiencing this? 

95188573439

Greetings, This is Muhammad Awais from “Paktaleem International (An International Agency which is providing all kinds of LMS Moodle solutions for more than a decade)”. i want following information regarding to Zoom.1. Is there any time counter in zoom for every meeting in which zoom will generate auto report of every meeting with hour base salary.2. Can zoom automatically start recording meetings.only admin can delete these recordings.3. Can Zoom support LTI.4. Is there any zoom feature with Bad word detector for call recording.Kindly help me about above. Warm Regards,Muhammad AwaisPaktaleem InternationalContact: +923018857917

We're interested in integrating incoming Zoom calls into our CUCM workflow for our call center. I see some Zoom/CUCM integration steps (https://support.zoom.us/hc/en-us/articles/115005484406-Setting-Up-Cisco-Unified-Communications-Manager-CUCM-with-Zoom), but there isn't an explanation about what the outcome or workflow of such integration is.  Does anyone know, or can you point to a resource? Thanks,Sean

Hello,We are working with the webhooks API to build some reporting for Zoom Phones. It's going well, with the exception that are not getting webhook events for our common room phone. I have been through the application feature list and checked all Zoom Phone events. Does anyone have any ideas here please?   Thanks,  Callum 

Guten Tag, Meine Rufnummer wird beim Import meiner Kontakte als ,ungültige Rufnummer, anerkannt. Ich wohne in Deutschland und das ist meine einzige Handynummer die ich besitze, ich komme nicht drum herum mit meinen Kontakten per Zoom in Verbindung zu treten ohne eine gültige Telefonnummer anzugeben. Was allerdings nicht möglich ist, weil mir die App sagt das meine Rufnummer nicht existiert. Ich würde mich über eine Rückmeldung freuen. Mfg 

Just signed up for Zoom phone. I can't seem to locate the dashboard that has the dial pad, voice mail, etc. I tried calling my new number just to see what would happen and there was no ring. Any suggestions?

We have been getting a lot of feedback around the user experience of the Search By Name directory feature with Zoom phone.  It is very slow to return results and read them back, we do not have a way to remove the extension from being read back to the customer, and in some cases when we transfer from our contact center system to Zoom Phone directory we will lose audio packets resulting in the first name not being pronounced so calls get routed to the incorrect users.   I would really love to see Zoom invest some dev resources into this and look at using a speech recognition directory or allowing admins to modify more settings when it comes to the search by name auto attendant.  Would love to see if anyone else is having similar issues or has thoughts on this.