Phone

On the Zoom help page for Managing Call Queues (https://support.zoom.us/hc/en-us/articles/360021524831-Managing-call-queues) it states the following:Rotating: Rings available members in a regularly changing order so that calls are distributed evenly.Does anyone know what 'regularly changing order' means?  I assumed it would choose a different user to ring first each time a call came in, but my users are telling me that it look like Zoom is choosing the same user, so I'm not sure what logic is being used to 'regularly change' which user gets picked first for the incoming call.  Any insight would be apprecated, thanks.

I'm having a problem in an organization I volunteer with. I am working on a helpline, so I'm taking a call on Zoom and then, if I need to speak to a supervisor, I have to put the call on hold and go into a Zoom meeting through a separate link. I appear to be unable to do that. However, next time I try to go on Zoom (once I'm off the phone) I'm told I'm already in another meeting, but I can't see this other meeting and (apparently) they can't see me. Nobody else at the organization has this problem. I seem to be the only AppleMac user (specifically MacBook Air with Chrome) but I don't think the problem is intrinsic to the equipment as I have been able to do this when listening in on a call with someone else which they have put on hold.

I set speed dial settings directly on my phone before we had zoom software to use.  I have deleted the direct settings, but zoom will not update the locations on the phone that were directly set up.  What is a solution for this problem. 

Hello, I am curious to hear if there are any solutions for automatically assigning a direct number (via SAML/Okta or API). I understand that we can automatically assign extensions by passing 0 in the SAML attribute, but it does not work for direct numbers. Thanks in advance!

I am considering moving our bookstore from comcast to Zoom phone but have several concerns.1. All workstations will need a deskset so I'd be acquiring Poly VVX D230 phones. Most of our staff have never used Zoom and are computer illiterate. Can I just place a deskset at their station and have it treated like a regular phone? Is there some sort of login that would have to be done at that station?2. I don't so much have users as I have workstations. During the day different people will occupy any given workstation. Would I just add the workstation  as the user or do I need to enter the individual names of the people who will be working there?3. We currently have 6 incoming lines that roll over in the event that the main number is busy. Would I just add additional phone numbers to my plan and then have the ability as the admin to effectively create the same situation?

I'd like to make a call from the Zoom app by adding the Zoom app from Teams.However, if you call from Zoom, you will find the Zoom web portal.Is there anything I need to set up in Zoom?The mail logged in to Teams and Zoom mail are different. I solved it.

Hi we are new to zoom phone. Testing our setup, calling into our zoom phone number, there was a dialtone.  But no user was logged in. Should the zoom phone not ring if we are not signed in? our set up is shared line. We tested during normal business hrs. Our overflow is voicemail. We logged out to see if the inbound call would go straight to voice mail which is what we would like. Thanks Richard      

We use Google Calendar Working Hours and Locations so we know when and where everyone is working.  Is there a way to integrate this information to Zoom Phone System > Users & Rooms > User > User Settings > Business Hours? Or do I have to get everyone to manually update their business hours manually?

Hi! Can anyone teach me how to add a directory to a Zoom conference phone? Thank you

Looks like our common area phones aren't recording outside calls.  Inside calls are recording fine.

I'm in the UK but really keen to see the Customers website experience for  Contact Center . What options are there to customise the chat / Video widget and how does a Customer choose to start a Video call?  

Why is my Zoom desktop  not ringing?

We have just set up ZOOM phones in our office of 5 staff, and its fair to say I'm having a difficult time trying to get everything working perfectly!  At present, if someone calls our main number, the call goes to voicemail if not answered within 30 seconds, or if our main number is busy.  I would like to set up a call queue so that an inbound call to our main number (if busy or doesn't answer) will automatically go to another internal extension, before going to voicemail if not answered. Hoping someone can assist me! Many thanks. Julian 

I want to uniformly set some of the 'User Setting' for all my Zoom Phone users 1. Business Hours      a. Allow callers to reach an operator      b. Connect to Operator: Auto Receptionist2. Holiday Hours3. Audio Prompt LanguageI need to make sure that these settings are unified across all staff but setting them user by user would be a daunting task. Any way to set these specific settings on mass? 

Anyone know how to disable the auto receptionist in Zoom Phone so calls go straight through to the app? I'm a solo consultant and don't need a robot to annoy clients.

I am the only user on my zoom phone and when it was set up it was set up as a company user with an auto-attendant.  Is there a way reverse this set up, I do not want my callers to have to dial an extension for me when I am the only user.

All of the sudden our blind transfers from desk phone's are failing.   We press Transfer,  Transfer Call, Select User and when their phone starts ringing, select Transfer.   It then shows a red "Transfer Failed" I just discovered that I can keep pressing transfer 2-3 times after the transfer failed notice and then it will go through.    Yealink T54w phones.    Any ideas?

Does anyone have a fix for my text messages disappearing shortly after they are sent? I need to have access to them in the future, so is there a fix around this? 

In the last hour I have not been able to send any SMS.  Is something down?  Issue is in my account, can't send from computer or phone.

Does anyone have lldp working with windows 10 and the zoom client? looking for the zoom client to detect the switchport/mac-address to help comply with the new e911 regulation. I know that the mac machines need a LLDP helper agent. Thanks! 

I bulk added many users via csv.  A bunch of them are in the wrong time zone.  I'd rather not have to edit them individually.  I could use the API but that's way above the scope of this project.

Is this Yealink model compatible or is there a workaround to make it so?  If not does anyone recommend a suitable wireless conference phone?

Newbie. When using desktop client to call a cel (non smart phone)  or analog landline phone number I get voice alert;"Sorry. The requested service is not available in your calling plan." How do I use DT client to call cel or analog numbers?Can Zoom Phone service receive cel and analog calls?

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, so if they miss a call due to being on a video call, nobody else has a chance to answer the call. I have the config set to disallow receiving call queue calls while taking a call.  EDITED: I actually put myself in the queue today, and it does not ring through, but it does send me calls while I'm on a video call, that then are just missed and go to our auto-attendant. (My call isn't interrupted with ringing, but after my call is over I see that I've missed 3 calls from the queue.) Since it's in a rotating distribution, nobody else has the opportunity to pick up those calls while I'm in my meeting. Again, is this expected behavior, therefore I will need to remember to remove myself from the queue when I am on a video call?

Hello,I just went live with Zoom phone and am having an issue.  When I call out or from ext. to ext in the office I get an error of poor Network connection and no audio.  Then about 10 sec. later I get audio.  This only happens in office.    VPN to PSTN or VPN to VPN is fine.  Any Ideas?   Thanks