Phone

Hello,We're having a problem calling into Zoom meetings from cloud registered endpoints. We are not having the problem with on-prem registered end points. Call Flows Cloud registered end point -> HybridCalling-ExpE --> HybridCalling-ExpC -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet On-prem registered end point -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet  -As you can see from the call flow examples above the cloud based end points use two additional Expressways.-When I dial the zoomcrc address from the on-prem registered endpoint I get prompted for the meeting passcode and am admitted to the meeting-When I dial the zoomcrc address from the cloud registered endpoint it initially seems to connect but I never get prompted for the meeting passcode and it drops after about 2 minutes.-I can see the call from the cloud registered endpoint is passing through all the expressways.-From the Zoom meeting I can call the Cloud Registered units SIP address a

Hello all. I am in desperate need of someone's help. I have missed both of my zoom training calls as they were at ungoddly times of the morning, i.e. 1:00 AM!!! Anyway, I'm sure one of you master users could help me. I have an unlimited single line plan. When I try to assign the plan the option is not available, nothing is. But I keep getting emails that I haven't assigned my plan so I know I have it. Plus I have other questions on how this all works. PLEASE can someone help. I'm happy to do a zoom meeting and we can share screens or just a call. PLEASE and THANK YOU!!

 Invitations that I make to individuals are not being received, so I cannot add anyone to my contact list.  I am the owner of the account and I have no admin, and I am running zoom on Mac IOS.  Can anyone tell why I cannot send  invites? 

We currently use Groove to connect Gmail & Salesforce, and to track call kpi's, and join in on calls remotely. Looking for info on how Zoom Phone & Groove Intersect.

Good day! We got problem with blocked account (our company paying for pro licens). But today we got problem with account login due to "unusual login from a device or location we don't usually use" and system asked to check e-mail with password it sent. But there is no e-mails. Tried many times to resend code - same problem, no code on e-mail. We checked a lot of times e-mail is correct and it works (sent few test letters), "Spam" folder is empty, same as "Deleted". How can we get back access to our account?

Is there any place we can go to see the status of feature requests?  I'm a new phone customer, and I've submitted about 7 or 8 requests to my dedicated support representative, and I feel like they go off into the ether never to be spoken of again.A place where you can input, see the status of, and ultimately whether it's being adopted and when the expected implementation if it is adopted (along with other pertinent information like difficulty, final spec., which license type it will apply to...etc.).Otherwise I feel like I'm wasting my time writing up what I feel are features and enhancements only to never hear about them again.  It might also be helpful to publish these requests to be voted on by the community.  then you'd know for sure what the customer wants (and isn't this really the most important thing?). thanks,

It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in.  I could be doing other tasks while waiting for an audible tone alerting me of an active call.

Hi, I am setting up a Zoom meeting for people to register. There used to have dial-in option for Hong Kong, however, it seems that Hong Kong is no longer on the dial-in list  anymore. Is it still possible for participants in Hong Kong/ China to dial-in to join the Zoom meeting?

I don't seem to be able to transfer a voicemail rec'd on the Zoom phone app to another coworker.  I'm using an IPhone and the option doesn't come up.  My coworker uses a Samsung and she has the option to do so.  I can only transfer the VM to a text message, email, or a few other various apps.  But I would like to transfer to a Zoom extension.   Is there a setting I need to change?  

I am located in Chicago, IL and I have a meeting set for people located in West Virginia to call into. However, there is no number listed for their location. The closest to them is the Washington DC phone number. Does anyone have an info on this? 

When I linked my cloud contacts to Zoom phone/SMS, I selected Read access only.  I'd now like to modify to read/write permission.   Is that possible?   Alternatively - can I bulk delete my these contacts and reconnect contacts with read/write permission.   thank you   

How could I set ringtones from different speaker?I has 2 speaker ,earphone and speaker,I dont always wear the earphone 。So I want the ringtones can come from another speaker.   

Does Zoom Phone support video calls on handset phones? We have some Polycom VVX 600s and with our last provider, I could make a video call to others in my office that had those phones. Has anyone been able to figure out if Zoom Phone supports that, and how to turn it on?

 Come scaricare il registro dei partecipanti ad una riunione fatta precedentemente.

Does anyone know if there is a way to alert the recipient of a warm transfer that the transfer is complete? Our previous system had a tone alert once the call was connected so the user knew they could begin speaking.

Zoom phone set up with package assigned to users.  On Zoom phone app, when trying to place a test call, get message that the service plan does not support calls to the destination. Calling US number. This is VERY frustrating. 

I host weekly a free Zoom session among a few friends using my Windows 10 PC and the Zoom App. One user uses an Android cell phone to connect. He often fails to connect or connects but can't turn on his audio or video - even though he tries his best. He just can't work his cell phone. I am thinking that maybe I could help him by putting a link on his phone's desktop that would connect him to my Zoom session (the url link never changes and contains the embedded password.) My zoom session is set to allow users on automatically as soon as they reach the address. It would be best to assure the video and audio is on. Is that approach possible and how would I do it?

HI, Does anybody know how to properly set up the audio on your apple phone so that I can share the music on that phone, have the viewers hear the music as well as my voice but ALSO, have me hear that music at the same time?

Hi there, I recently setup a Zoom account to enable VoIP phone calls. I assigned myself a number and when setting it up also had to choose an extension that is now registered as my business number. So when I know call the phone number I want to use for my business, it can only be connected if the caller knows the correct extension. Is there any way to get rid of this extension requirement? Is it possible for an external caller to just call the number and be put through without having to add an extension? I have a large group of elderly people who will access my business, and the requirement for extensions etc is very confusing for them.  Thanks for any help you may be able to provide.  Cheers, Oliver

I need to forward my zoom phone number to a cell phone.

If I acquire a zoom line to make phone calls, can I also use sms and text messages? I am planning on getting a plan but this is important to know before taking the next step.

Pl suggest a way to fix this.

Hi I am trying to teach fitness classes using my iPhone. when I start the meeting, I enable original sound and the participants can hear the music which is being played through my phone and they can hear me but I can't really hear the music at all and I am making sure that the speaker icon is working in zoom. Has anybody else had this issue? I need to hear the music in order to teach

Are calls to Belarus blocked due to US sanctions?  US is sanctioning some individuals, companies and banks only.

I am trying to give my managers (non-owner or admin users) access to Zoom Phone reporting.  I have purchased the Powerpack license and applied it to a non-admin user and they can still not see any reporting.   How can I give non-admin users access to the most basic KPI's?