I cant call from Germany US

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Hi, i got Zoom Workplace Pro Plus and Zoom Phone Calls - USA and Canada Unlimited.

But i live in Germany so needed to select a German number. Now i can´t call to US or Canada. What should it do?

Kind Regards

Call handling and routing

E

EliotAnswer

Partner

hi @Meeting777

go to Zoom portal > admin > account management > billing. check to see what current plans you have.

because you needed a German telephone number, you may have been assigned a plan other than us/canada unlimited, i.e. maybe global select. if this is the case you want to consider an add-on international calling for usd 10.00 to cover us/canada. you may want to talk to Zoom sales.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

E

EliotAnswer

Partner

hi @Meeting777

go to Zoom portal > admin > account management > billing. check to see what current plans you have.

because you needed a German telephone number, you may have been assigned a plan other than us/canada unlimited, i.e. maybe global select. if this is the case you want to consider an add-on international calling for usd 10.00 to cover us/canada. you may want to talk to Zoom sales.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

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MGSR

Community Manager

Hi @Meeting777! I wanted to let you know that I’ve marked @Eliot's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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