Finding Call Metrics for in-bound calls?

Hi Jbonfield,

This link will give you the Call Count, Answered Count, Missed Count but does not show the count that went to voicemail or hung up.

https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/usage/calls

From what I understand, user who subscribe to the Zoom Phone Powerpack have advanced metrics available to them.

I hope that helps!