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Newcomer
Aug 29, 2023 8:04 PM UTC
Question

Extension numbers no longer working

Hi - we use Zoom phone desktop apps and Polycom phones. Our extension numbers are working on the Polycoms, but not dialing from the App. When keyed in, possible contacts are displayes as suggestions, not the colleague. Suggestions? 

1 reply

Partner
Sep 2, 2023 12:06 AM UTC

hi clarecimc,

 

make sure dial by name directory is enabled.  toggle it to enabled.

Using a dial-by-name directory – Zoom Support

Managing Zoom Phone directory – Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

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