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Distinctive Ring for Internal vs. External Calls

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Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?

B

Budak3437Answer

Partner

so zoom desktop client --> setting-->Audio-->Ringtones

B.R.

J

JeffPCP

Newcomer

I know that with a Yealink phone you can set those details within the phone via the upload/download contacts but that is also on GoTo. I'm actually here to find the information you're seeking as well.

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CarlaA

Employee

Hi @kcp409 provided a useful answer, and I've marked it as the accepted solution. If you have any more questions, feel free to reach out!

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B

Budak3437

Partner

You can change the ringtone in internal calls from the place in the image.

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B

Budak3437Answer

Partner

so zoom desktop client --> setting-->Audio-->Ringtones

B.R.

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A

arac

Newcomer

Anyone know how to do this with Poly Edge phones?

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K

Kernel32

Explorer

I need this for Common Area Phones. We are a retail company and need different ringtones for internal calls vs external calls vs parked call return to phone. I can set different ringtones on the Yealink phones but I would have to create an address book entry for every internal number, which isn't realistic. Still no way for it to differentiate the origin of the call coming in.

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